Guest Services Agent

1 day ago

Victoria, Canada Accent Inns Inc. Full time

**Are You a Rebel Who Needs a Cause?**

At Hotel Zed we are Rebels Against the Ordinary and **Hotel Zed (Victoria, BC**) is looking for a **Great Guest Services Agent (Part Time - weekend availability required)** to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.

Working at Hotel Zed is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

- Be Real
- Have Fun
- Make Everything Better
- Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are

**Benefits & Work Perks**

We cover 100% of medical and dental premiums, + free mental health benefits. We also have a bunch of Work Perks just for you:

- Free nights at any of our hotels + discounts for friends & family
- Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)
- Gift cards for achieving targets
- Employee purchase program so you can get sweet deals on everything from electronics to mattresses
- And these are just a few_

**What You Do**
- You are the first and last impression our guests will experience
- You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
- You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
- You are the nerve center of our hotel operations.
- You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
- Maintaining the cleanliness & appearance of the lobby & Grandma's basement
- You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services
- Assist with booking, setting up & overseeing small events in Grandma's Basement
- You continuously relay important room and guest information to other team members.

**What You Need**
- ** Part-Time (20-24 hours/week) to start, option to transition to Full-Time in peak season**:

- ** Weekend availability required, as well as flexibility on shift times (AM or PM)**:

- Fun loving nature
- Easy conversationalist
- Extra-sensory perception to how others are feeling
- Being an accessibility champion/advocate
- Tech-savvy systems expertise
- Multi tasker who doesn't crack under pressure
- An eagle eye for details
- Sleuth like problem solving skills
- Happy to be on your feet all day
- Front desk or customer service experience is an asset

**Answer the Call

  • Guest Service Agent

    1 week ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    The Victoria Marriott Inner Harbour Hotel is a full service, four-diamond property overlooking Victoria's historic and charming downtown, located just steps from world-class attractions, venues and dining. 236 guest rooms and 5,000 square feet of functional meeting space. We are currently recruiting for the position of Guest Services Associate. A typical...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Services Agent

    2 weeks ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Guest Service Agent

    3 days ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Services Agent

    5 days ago

    Victoria, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a full time **Guest Services Agent (Part Time) **to join our flock of totally unique and fun-loving individuals at our** Victoria **location. Accent Inns is a family-owned, BC-based hospitality company that LEADS...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Agent

    5 days ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **A SMALL HOTEL BIG ON LUXURY AMENITIES** Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service. Are you...

  • Guest Service Agent

    5 days ago

    Victoria, Canada Hotel Rialto Full time

    Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. We are looking to fill one part-time and one full-time position. The Guest Service Agent (GSA) welcomes all guests with warmth and individual attention. The GSA facilitates check-ins, check-outs, provide...

  • Guest Service Agent

    2 weeks ago

    Victoria, Canada Hotel Rialto Full time

    Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. We are looking to fill a full-time position. The Guest Service Agent (GSA) welcomes all guests with warmth and individual attention. The GSA facilitates check-ins, check-outs, provide concierge and valet...