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Maintenance Supervisor
2 weeks ago
Value Village is a part of the Savers family of stores. We are a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services.
We operate over 300 locations. Our brands are Value Village (in Canada and the U.S.), Village des Valeurs (in Quebec), Savers (in the U.S), Unique (in the U.S.) and Savers Australia.
**Summary**:
Accountable to ensure the equipment in the Warehouse such as conveyor belts, balers, distribution chutes, forklifts, crates, strapping machines, etc., is kept clean and in good repair. Directs and supervises the work of designated team members. The Maintenance Supervisor is guided by the Savers Vision and Core Values. Reports to the Warehouse Logistics Manager.
**Required Knowledge, Skills, and Abilities**:
- Ability to read and write.
- Courteous, with good communication skills in both verbal and written forms.
- Ability to observe, assess and coach the work of others.
- Ability to concentrate and pay close attention to detail.
- Mechanically inclined and hands on. Not afraid to ‘get their hands dirty’.
- Computer skills: Working knowledge of Microsoft Outlook and Excel.
- Highly proficient in the use of various tools, test equipment, and service information.
- May be required to obtain specific certification(s) at the Company’s expense, as needed.
**Essential Job Functions**:
**Supervision**:
- On occasion, leverages and oversees designated team members to perform repair, trouble-shooting and daily maintenance tasks. Delegates the workload to clear jams, wipe sensors, and deep clean every afternoon.
- Regularly observes, interacts, trains, and coaches team members. Provides recognition and candid feedback about performance and behaviors. Communicates performance observations to manager.
- Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
- Supports warehouse operations as acting Team Manager Warehouse when assigned.
***
**Daily Maintenance & Tracking**:
- Conducts daily inspections and prioritizes findings as necessary.
- Identifies and documents any components that show early wear in and coordinates with appropriate vendors for replacement.
- Performs all required daily maintenance tasks prescribed by manufacturer such as lubrication, cleaning, and other key points as outlined in the service literature.
- Performs minor repairs as assigned by the department manager and/or manufacturer.
- Performs routine maintenance on forklifts (including batteries) and scales as needed. Reloads wire into balers.
- Regularly inspects and replaces lightbulbs, stair treads, overpass traction tape, and safety tape on the facility floor.
- Completes and retains logs of all performed equipment maintenance, whether completed internally or by outside vendor. Completes daily log and checklist of maintenance duties each shift.
**Coordination with Outside Vendors**:
- Coordinate with outside vendors to complete maintenance or repair events where manufacturer-certified technicians are required.
- Uses the company work order system (FM Pilot) to initiate work orders. Meets with the technician/vendor when they arrive onsite at the facility and briefs them on the issue. May coordinate some or all these activities with the facility administration manager.
**Repairs and Troubleshooting**:
- Assesses all machinery failures and malfunctions.
- Diagnoses and makes emergency repairs on machinery as needed and if authorized to do so, including clearing jams, cleaning sensors, cleaning parts, etc.
- Rapidly escalates more significant issues to the appropriate party to minimize equipment shutdowns during operating hours.
- Coordinates repairs when an outside specialist is required.
- Inspects pallets and shipping crates for integrity issues (particularly the hinges and latches) and repairs as needed.
- Emergencies may require work to be completed outside normal operating hours.
**Janitorial and Other Facility Maintenance Tasks**:
- Sweeping/washing of the floor, cleaning of washrooms and break room. Completes sweep sheets. High touch cleaning of specific areas where high traffic exists. Shovels snow as needed and salts entrances.
- May be asked to complete small _repairs_ in the facility itself such as changing light bulbs, touching up paint, tightening screws, etc., but most repairs will be completed by outside vendors.
- Performs other tasks as assigned by a manager. This can include assisting another Team Member in a different area of the facility. Occasional operation of a forklift. Able to operate all equipment in
