Live Service Agent

3 days ago

Greater Sudbury, Canada Schedule Engine Full time

**About Schedule Engine**

Do you want to reinvent a trillion-dollar industry?

Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end to-end solutions for both businesses and consumers.

Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology.

**What you'll do**:

- Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles.
- Document and maintain client records, particularly with regards to support requests.
- Understand client use cases and provide expertise on how Schedule Engine Live Services can be leveraged to meet and exceed their goals.
- Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer.
- Document development tasks/bugs and share requirements and for the development/product team.
- Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently

**What you'll bring**:

- Must have a general understanding of customer/agent journey within Connect. Must have a general understanding of the emergency escalation process.
- Must have a general understanding of Internal Admin Portal
- Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
- *Must be flexible for the first 3 weeks to work a full time training schedule that will then change to a part time shift

**Job Type**: Part-time

Pay: $18.00 per hour

**Benefits**:

- Work from home

Schedule:

- 4 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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