Customer Experience Team Lead

At Atlas Tools & Machinery, we prioritize delivering a superior customer experience to ensure each of our clients enjoys a premium service. We are focused on cultivating positive customer relationships by attentively listening to their needs and ensuring we are identifying the right "tool" to support them. We are currently seeking a Retail Sales Team Lead (Customer Experience Team Lead) with a positive mindset, passion for delivering great service, and a respectful and collaborative nature to deliver this experience to each and every customer that walks through our doors. Have a passion for tools or skilled trades? This could be the perfect role for you **Customer Experience Team Lead (Power tools)** As a Customer Experience Team Lead, you will play a pivotal role in delivering exceptional customer service, driving sales, and fostering a team-oriented culture within our Retail Showroom. Reporting to the Customer Experience Manager (CXM), you will lead by example, ensuring both team and individual performance align with company goals and Core Values. In this dynamic role, you will focus on sales leadership, team coaching, merchandising excellence, and creating a seamless customer experience that reflects the Atlas standard. **Duties/Responsibilities**: - Achieve sales targets and drive budgeted sales performance.- Actively sell to customers as a sales leader, providing warm handoffs when appropriate.- Deliver personalized, effortless, and value-added service that is memorable and fun; coach others to do the same.- Communicate all promotions to the team and develop strategies to maximize sales.- Master and coach the 3Ps sales model, supporting CXM in weekly training focus topics.- Collaborate with the CXM to create and execute daily sales plans and take the lead in their absence.- Drive key performance indicators (KPIs) for the POD using data and goals provided by CXM.- Generate leads for the B2B Sales pipeline through associate referrals and direct customer interactions.- Role model the Atlas Core Values in all interactions and tasks.- Promote a team-based culture that encourages sales growth, learning, and collaboration.- Use recognition programs to reward associates for embodying Core Values and achieving results.- Work closely with new hires in the POD, helping them understand and embrace Atlas Core Values and Culture.- Have visibility into individual 3Ps development plans and assist team members in closing performance gaps.- Maintain attractive, interactive, and engaging displays that align with the Section Perfection Playbook.- Lead daily store replenishment activities and hold associates accountable for merchandising standards.- Share insights with CXM and Retail Operations on product and brand performance to inform merchandising decisions.- Verify event setups, including flyers, product placement, and pricing, using the Event Prep Checklist.- Partner with customers to resolve issues and concerns effectively and efficiently.- Filter customers through the appropriate sales channels and provide exceptional service at every touchpoint.- Recognize security risks, follow loss prevention best practices, and escalate issues when necessary.- Actively identify opportunities for process improvement across all areas of the business. - Maintain a clean and safe store environment, adhering to Health & Safety regulations. **Skills/Abilities**: - 1-3 year’s previous retail sales experience Team Lead as with power tools or equivalent preferred.- Excellent communication and interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.- Ability to work both independently and in a team setting.- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes.- Strong attention to detail and accuracy.- Analytical ability to extract insights from data and reports to inform decisions.- Ability to work self-directed and set priorities in line with overall company objectives.- Effective organizational and time management skills- Team Player. Focused on Team Goals and team-contributing individual performance.