Audio/visual Technician

About Durham College

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design. With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**POSITION INFORMATION**:
The incumbent will be responsible for providing 2nd level technical service, support, maintenance of classroom audio visual equipment for College and University faculty, staff and students. The incumbent must have excellent customer service skills and able to diagnose equipment malfunctions in the learning areas quickly due to time sensitive situations. The incumbent will support and coordinate technical Audio Video (AV) event set-ups. These will include but are not limited to the appropriate connectivity of audio/video multimedia, video conferencing, and synchronized presentational device/computer technologies. Provides support for remote monitoring of on-site projectors and environmental room control systems. Incumbent is responsible for the hardware installation and support of both academic, non-academic space as well as digital signage A/V systems.

The incumbent will accommodate early starts and/or late finishes required due to the nature of A/V work. The incumbent must be flexible to travel on support assignments at varied DC and or ON Tech campus locations; and off campus locations for event support.

**DUTIES AND RESPONSIBILITIES**:
**Technical Support and Service**:

- Provides service and support in response to service desk calls that require immediate resolution to A/V instructional /classroom issues.
- Resolves A/V Service calls that are received in the call ticketing system or logs and resolves requests
- Interprets user needs and demonstrates to faculty, staff and students the correct procedures for operating of A/V equipment.
- Interprets A/V service manuals, documents, technical information notes and user
- Demonstrates comprehensive knowledge of all analog and digital technology and how it is applied all facets of the position. e.g.: Display Port, Hi
- Definition Multi-Media Interface (HDMI all versions) High Definition Content Protection (HDCP) DVI, DVI-D, MAC Thunderbolt digital signal protocols.
- Familiarizes self with knowledge of updated technologies and hardware for the conversion of analog to digital signals; Knowledge of how to configure, install calibrate and test both twisted pair and fiber optic transmitters and receivers, using the aforementioned signal.

**Equipment Installation**:

- Evaluates and recommends new equipment purchases.
- Works closely with management to design and develop instructional technology installations for DC. (and at Oshawa North Campus: DC/ON Tech).
- Responsible for ensuring all equipment is received for assigned projects and completing installations. This includes but is not limited to projectors, large flat panel monitors, projection screens and all cabling.
- Ensures that equipment is securely installed as per manufacturer’s and DC health & safety standards and once completed test as per specifications.
- Participate in the installation of Major Digital Signage hardware and on-going maintenance for DC. (and at Oshawa North Campus: DC/ON Tech). This includes but is not limited to assessment and initial support tri-age of: Video-Walls, Kiosks, large monitors, Mac Mini digital player’s hardware and cabling. Knowledge of Remote Access for on-going maintenance for the video wall is critical.

**Equipment Set ups**:

- Collaborates with staff/departments to facilitate DC, (and at Oshawa North Campus: DC/ON Tech) events, conference center and non
- academic events.
- Co-ordinates with 3rd Party vendors for large events, that is beyond the scope of A/V Services.
- Work independently and be prepared to work on site location.
- Ensure security and safety of on-site equipment.

**Specialized Support**: