Insurance Advisor Trainee

6 days ago

North Vancouver, Canada Westland Insurance Ltd. Full time

Westland Insurance Group Ltd has an exciting opportunity for a Insurance Advisor Trainee in North Vancouver, BC at our Edgemont office. Do you love to provide exceptional client service? If so, you will love working for Westland We are looking for a career minded individual who is focused on growing their career in insurance.

**What we offer**:

- Competitive salary
- Comprehensive medical and dental benefits
- Diverse mix of staff and demonstrated work/life balance
- Career growth opportunities and continuing education programs

**The Opportunity**:
The Insurance Advisor Trainee processes auto and travel health insurance transactions, while under supervision. Is committed to developing a career in the insurance industry and is open to learning from others. This role makes a positive impression by anticipating and interpreting customers’ needs while taking initiative to provide competent service.

**In this role you’ll**:

- Handle customer service inquiries which are basic and routine
- Engage with clients, greet them as they enter the office, answer client phone calls and make outgoing phone calls regarding the renewal of insurance policies
- Maintain positive customer relations and responds to problems and enquiries
- Use computerized system for tracking, information gathering, and/or trouble shooting
- May respond to inquiries by referring them to published materials, secondary sources, or more senior staff
- Shadow an experienced agent during ICBC/auto transactions including purchasing, transferring, and terminating coverage
- Under observation, conducts interviews and enters information in the system for the client
- Actively work to upgrade skills, knowledge, and qualifications to acquire the level 1 general insurance license within an established timeframe (Financial Support Provided)

**Here’s what you bring**:

- Demonstrated experience in a sales or customer service environment
- High school diploma, plus one year of formal education is preferred
- Working towards Level 1 Insurance license is an asset (Financial Support Provided)
- A natural ability at building authentic customer relationships
- Excellent time management skills and the ability to multi-task
- Demonstrated ability to maintain confidentiality and to exercise discretion

Westland Insurance Group is one of the largest and fastest-growing independent property and casualty insurance brokers in Canada. With a national network of 195 locations and over 2,100 employees, the company continues to expand coast to coast. Westland's brokers provide expert advice to home, business, farm, life, and auto insurance clients. Since its founding in 1980, Westland has remained a family-owned company that is committed to supporting its local communities.

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