Advisor, Client Experience

3 days ago

Québec, Canada Logibec Inc Full time

Are you looking for an employer where your experience as ADVISOR, CLIENT EXPERIENCE will be put to good use? Are you looking for a new and exciting challenge that will fulfill your sense of accomplishment? Dare to take the leap and come take up the challenge within our growing company. **ROLE SUMMARY** Are you a dynamic leader? Do you have exceptional customer service skills? The role of Customer Experience Advisor - Payroll consists of performing all first level customer support tasks related to the payroll software package. **MORE SPECIFICALLY, YOUR ROLE WILL INVOLVE**: - Handle customer service calls, document them and follow up until they are closed. - Identify recurring problems and participate in the development of their solutions. - Follow up on customer requests for modifications and improvements to our software packages. - Prepare and carry out various punctual activities (Writing of press releases, "Did you know", etc.). - Prepare and conduct webinars, including the preparation of tools used during the presentation. - Write and revise user documentation as needed - Demonstrate initiative and autonomy in the accomplishment of your tasks. **CANDIDATE PROFILE** - Growth mindset and orientation towards continuous improvement. - DEC in administration or computer science, Certificate or BAA in information technology or equivalent experience - Three (3) years experience or customer service or training in the field - Very good knowledge of the Office suite, mainly Excel - Excellent oral and written communication skills in both French and English - Ability to work in a team and maintain excellent interpersonal relations - Demonstrate patience, diplomacy, reliability, autonomy, initiative, a logical mind and a great ability to adapt - Knowledge of the Espresso Payroll software package as a user in the health care network (Asset) - Knowledge of the network's collective agreements and CARRA (Assets) **LOGIBEC OFFERS** - Group insurance from your first day - Group RRSP with employer participation - Continuous training - Flexible hours - Possibility of telecommuting even after the pandemic - Possibility for career development and advancement - Projects integrating the agile mentality - An organizational culture where human value, collaboration, leadership and innovation are promoted and are our essence - An expertise of over 450 employees in Montréal, Québec City, Montérégie, Ontario, and British Columbia. **Benefits**: - Dental care - Disability insurance - Employee assistance program - Extended health care - Flexible schedule - Life insurance - Paid time off - RRSP match - Vision care - Work from home Schedule: - Monday to Friday **Education**: - Bachelor's Degree (required) **Experience**: - customer service: 3 years (required) **Language**: - Français (required) - Anglais (required)

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