Print Center Site Lead

5 days ago

Lethbridge, Canada Xerox Full time

-The Print Center Site Lead/Print Production Supervisor is a key services delivery operations position. The Site Lead will lead the daily on-site work functions for service delivery to Lethbridge Polytechnic (LP). Objective of the position is to drive superior customer service through participation and coordination, with on-site team, of workflow and team activities to meet the contracted service levels. Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.
The Service Delivery Site Lead has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer and account team.
This position provides guidance and management, to the on-site team, in support of their assigned tasks or activities at LP. They are the main focal point for daily customer communications and escalations.

**Major Responsibilities**:

- Establish and maintain high levels of Customer Satisfaction.
- Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (billing processes, reporting, cost management, supplies mgmt., etc.).
- Coordinates employee training.
- Receive and submit 3rd Party orders to Vendors.
- Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM) and the Onsite Security Assessment Program (OSA).
- Communicate with day-to-day account key contacts and 3rd Party providers (service, 3rd party vendors, etc.)
- Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).Measures customer satisfaction through surveys or tools.

**Qualifications**:

- Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
- Able to provide lead and guide peers and team members (i.e., work well with others)
- Problem resolution and escalation management skills.
- Excellent verbal and written business communications.
- Able to lift and move up to 50 pounds.
- Able to work with cross-functional teams.
- Able to work with mínimal supervision.
- Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
- Experienced in coordinating workflows within high volume print production
- Able to provide leadership and support for accounts assigned while displaying a positive attitude.Experience in a Customer Service environment an asset
LI-KW1#LI-ONSITE

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