Print Center Site Lead

6 days ago

Lethbridge, Canada Xerox Full time

-The Print Center Site Lead/Print Production Supervisor is a key services delivery operations position. The Site Lead will lead the daily on-site work functions for service delivery to Lethbridge Polytechnic (LP). Objective of the position is to drive superior customer service through participation and coordination, with on-site team, of workflow and team activities to meet the contracted service levels. Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.
The Service Delivery Site Lead has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer and account team.
This position provides guidance and management, to the on-site team, in support of their assigned tasks or activities at LP. They are the main focal point for daily customer communications and escalations.

**Major Responsibilities**:

- Establish and maintain high levels of Customer Satisfaction.
- Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (billing processes, reporting, cost management, supplies mgmt., etc.).
- Coordinates employee training.
- Receive and submit 3rd Party orders to Vendors.
- Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM) and the Onsite Security Assessment Program (OSA).
- Communicate with day-to-day account key contacts and 3rd Party providers (service, 3rd party vendors, etc.)
- Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).Measures customer satisfaction through surveys or tools.

**Qualifications**:

- Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
- Able to provide lead and guide peers and team members (i.e., work well with others)
- Problem resolution and escalation management skills.
- Excellent verbal and written business communications.
- Able to lift and move up to 50 pounds.
- Able to work with cross-functional teams.
- Able to work with mínimal supervision.
- Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
- Experienced in coordinating workflows within high volume print production
- Able to provide leadership and support for accounts assigned while displaying a positive attitude.Experience in a Customer Service environment an asset
LI-KW1#LI-ONSITE

  • Print & Services Associate — In-Store Printing & Service

    3 weeks ago

    Lethbridge, Canada STAPLES Canada Full time

    A leading office supply retailer in Lethbridge is looking for a Retail Associate to deliver exceptional customer service and support store operations. The ideal candidate should have prior retail experience and strong communication skills. You will engage with customers, handle transactions, and maintain standards in the print and services areas. This...

  • Restaurant Operations Lead

    1 week ago

    Lethbridge, Canada Mary Brown's Chicken Full time

    A fast-food restaurant chain in Lethbridge, Alberta, is seeking a manager to oversee daily operations. Responsibilities include planning services, balancing cash reports, and ensuring customer satisfaction. The candidate must have at least 2 years of experience and hold a secondary school graduation certificate. Familiarity with MS Office is required. This...

  • Restaurant Operations Lead

    5 days ago

    Lethbridge, Canada Mary Brown's Chicken Full time

    A fast-food restaurant chain in Lethbridge, Alberta, is seeking a manager to oversee daily operations. Responsibilities include planning services, balancing cash reports, and ensuring customer satisfaction. The candidate must have at least 2 years of experience and hold a secondary school graduation certificate. Familiarity with MS Office is required. This...

  • Seasonal Warehouse Associate

    1 week ago

    Lethbridge, Canada Worldwide Planet Inc Full time

    Operate printing machinery to fulfill customer orders - Effectively arrange printed tags in the correct sequence - Package products and prepare them for shipping - Prepare shipping documents - Receive incoming shipments, stock shelves and conduct regular inventory count - Able to work independently and efficiently - Attentive to details - Computer literate -...

  • Lead Hand

    3 weeks ago

    Lethbridge, Canada Government of Canada - Western Full time

    Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work site environment NoisyOutdoors Additional information Transportation/travel information Valid driver's licenceOwn transportation Work conditions...

  • Lead Hand

    3 weeks ago

    Lethbridge, Canada Government of Canada - Western Full time

    Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work site environment Noisy Outdoors Additional information Transportation/travel information Valid driver's licence Own transportation Work conditions...

  • Clinical Pharmacist

    3 weeks ago

    Lethbridge, Canada Vista Park Pharmacies Group Full time

    A community-focused pharmacy is seeking a Clinical Pharmacist in Lethbridge, Alberta. This full-time, on-site role includes overseeing pharmacy operations, managing staff, and ensuring compliance with regulations. Candidates should have a valid Alberta pharmacist license and strong leadership skills. Responsibilities include dispensing prescriptions, patient...

  • Auditor - Night

    9 hours ago

    Lethbridge, Alberta, Canada Holiday Inn Express Lethbridge SE Full time

    Company OverviewBest Western Plus Service Inn & Suites, established in 2014, is a modern hotel offering comfortable accommodations with amenities such as a pool, fitness centre, and meeting spaces. We are committed to delivering exceptional customer service and fostering a professional, team-oriented environment that values good work ethics and...

  • Restaurant Operations Lead

    3 weeks ago

    Lethbridge, Canada Government of Canada Full time

    A government organization in Lethbridge, Canada is seeking a Restaurant Manager to oversee daily operations, monitor staff performance, and ensure customer satisfaction. The ideal candidate will have a secondary school diploma and experience in restaurant management, with skills in planning, staffing, and maintaining health and safety standards. This...

  • Restaurant Operations Lead

    2 weeks ago

    Lethbridge, Canada Government of Canada Full time

    A government organization in Lethbridge, Canada is seeking a Restaurant Manager to oversee daily operations, monitor staff performance, and ensure customer satisfaction. The ideal candidate will have a secondary school diploma and experience in restaurant management, with skills in planning, staffing, and maintaining health and safety standards. This...