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Hiring a F&b Shift Lead

3 weeks ago

Delta, Canada Beach Grove Golf Club Full time

We're Hiring F&B Shift Lead at Beach Grove Golf Club
Are you a hospitality pro with a passion for leading a team and delivering exceptional service? Do you thrive in a fast-paced environment and love making every member's experience top-notch? We want you on our team As the F&B Shift Lead, you’ll be the go-to person for your team, ensuring smooth operations, providing training and mentorship, and working closely with other departments to execute seamless events. If you're a natural leader with a keen eye for detail and a knack for keeping things running smoothly, come join us at Beach Grove and take your hospitality career to the next level
Food & Beverage Shift Lead
**Position Summary**: The Food & Beverage (F&B) Shift Lead at Beach Grove Golf Club plays a critical role in ensuring seamless front-of-house operations during service. Acting as a senior server with additional leadership responsibilities, the Shift Lead serves as the go-to person for the F&B team while on shift and in the absence of a supervisor or management. This role requires a high level of professionalism, exceptional member service, and the ability to lead by example in a private club setting. The F&B Shift Lead reports directly to the Food & Beverage Manager and collaborates closely with other departments to ensure smooth daily operations and events.
**Key Responsibilities**:1. Operational Leadership**:

- Oversee front-of-house operations during assigned shifts, ensuring exceptional service and smooth workflow.
- Act as the primary point of contact for F&B staff during service, addressing any immediate concerns or operational challenges.
- Assist with the opening and closing procedures of the clubhouse and dining spaces, ensuring all areas are secure and prepared for the next service.
- Ensure that all service stations are well-stocked, clean, and set up according to club standards.
**2. Team Support and Training**:

- Train and mentor new front-of-house staff, reinforcing service standards and club expectations.
- Provide on-the-job coaching and support to ensure staff deliver exceptional member experiences.
- Foster a positive, team-oriented atmosphere, ensuring effective communication between staff and management.
- Cross train in the Bistro and provide coverage to this area as needed.
**3. Event Execution Support**:

- Ensure that any events occurring during the shift are set and ready to go as per the function sheet or event order.
- Review event details ahead of service and coordinate with staff to ensure smooth execution.
- Collaborate with the Events Coordinator, Executive Chef, Stewards, Bistro team, and other departments to ensure seamless event execution.
**4. Member Experience**:

- Provide a high level of personalized service, engaging with members to anticipate and fulfill their needs.
- Address member concerns or special requests promptly and professionally.
- Ensure service excellence aligns with the club’s high standards and enhances the overall member experience.
**5. Collaboration Across Departments**:

- Work closely with the F&B Manager to align shift operations with broader club goals.
- Communicate effectively with the kitchen team to ensure smooth service coordination.
- Support collaboration with the stewarding department to maintain cleanliness and organization in F&B areas.
**6. Administrative and Financial Duties**:

- Monitor and enforce cash handling and point-of-sale procedures.
- Assist with inventory management, ensuring sufficient stock of necessary supplies.
- Provide feedback on menu offerings and suggest improvements based on member preferences.
- May assist with other administrative duties including providing support to the office during vacations or days off.

**Qualifications**:

- Previous experience in food and beverage service, with leadership or supervisory experience preferred.
- Strong understanding of private club service expectations and standards.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to multitask and perform well under pressure.
- Strong organizational skills with attention to detail.
- Knowledge of opening/closing procedures and event execution support.
- Flexibility to work evenings, weekends, and holidays as required.

**Compensation**:

- $19.00 per hour plus gratuities
- Golf and meal privileges