Front Desk Associate

3 days ago

Collingwood, Canada cedarwood wellness studio Full time

**Front Desk Associate**

**About Us**

At cedarwood wellness studio, we believe wellbeing is more than physical—it’s a holistic experience that nurtures body, mind, and soul. Based in Collingwood, our boutique studio offers a variety of services, including movement classes, thermal circuits, acupuncture, registered massage therapy, holistic facials, and more. Our goal is to provide a welcoming space where clients can relax, restore, and reconnect.

**Position Overview**

The Front Desk Associate is the first point of contact for our clients and plays a vital role in creating a welcoming, organized, and professional atmosphere. This role combines customer service, scheduling, and light facility upkeep to ensure smooth daily operations.

**What You’ll Do**
- Greet and engage clients, ensuring they feel welcomed, comfortable, and supported
- Manage phone calls, scheduling, and booking system tasks
- Process payments, issue receipts, and maintain accurate client records
- Educate clients on services and protocols, and ensure all documentation is completed
- Issue massage therapy receipts in compliance with CMTO requirements
- Support practitioners by maintaining smooth appointment flow and clear communication
- Maintain facility standards, including cleaning, laundry, and restocking supplies
- Promote upcoming services, packages, or retail items when appropriate

**What We’re Looking For**
- 1+ year of administrative or front desk experience (required)
- 1+ year of customer service experience (required)
- Experience with scheduling/booking systems (preferred)
- Secondary school education (preferred)
- Strong communication skills and a professional, friendly attitude
- Ability to multitask and maintain attention to detail
- Willingness to perform cleaning and light facility maintenance tasks
- Interest in wellness and movement

**Schedule & Pay**
- Part-time | Evenings and weekends required
- From $18.00/hour
- Opportunities for growth within the team
- Access to discounted movement classes and other services

**Expected Start Date**: ASAP

**Job Type**: Part-time

Work Location: In person

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