Analyst, IT Infrastructure
2 weeks ago
Performs tasks such as, but not limited to, the following:
Provide technical support and perform maintenance
Perform service monitoring and reporting, with a focus on risk management and compliance
Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
Perform the acquisition, provisioning and decommissioning of related equipment, software and services
**Knowledge/Skills/Competencies**:
Strong customer service orientation
Good analytical, troubleshooting and problem solving skills.
Good communication (both oral and written) and documentation skills.
In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
Fundamental knowledge of networking concepts
Good knowledge of infrastructure service management & diagnostic tools and processes
Good knowledge of end-point security management tools and processes
**Physical Demands**:
Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
**Typical Experience**:
1 to 3 years of related experience. Experience in similar job roles
**Typical Education**:
Bachelor's Degree
Notes:
Analyst, IT Infrastructure
Req ID: 106354
Hiring Manager: Philip Le
Band: 07
Region: Americas
Country: Canada
State/Province: Ontario
City: Toronto
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