Courier Team Lead

This is an interview position.

GENERAL SUMMARY
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

**Educational Requirements**
- High school diploma/equivalent

**Related Experience Requirements**

Minimum number of years required for entry to this job
- 2 years current courier experience

Other specific mandatory experience requirements - (preferred)
- Personal Development Stream of Excel

**Technical Skill Requirements**

Solid knowledge of the following:

- Must possess a valid drivers licence and have a good driving record.
- Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
- Remains current with training in BP and defensive driver / process updates.
- Good understanding of FedEx products, features of service, general operations.
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
- Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
- Ability to prioritize and delegate in a time-sensitive manner.

**Interpersonal Skill Requirements**
- Demonstrated excellent interpersonal, customer relations and communication skills.
- Good analytical, problem solving, prioritization and organization skills
- Team player

GRADE: 83

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

2 years current courier experience

Other specific mandatory experience requirements - (preferred)

Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:
Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Remains current with training in BP and defensive driver / process updates.

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.

Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

Demonstrated excellent interpersonal, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

Team player

**Preferred Qualifications**:
**Pay Transparency**:
**Pay**:
**Additional Details**:Note 1: This is a REPOST. Note 2: SHIFT: Monday-Friday 07:00am - 15:30pm. Job posted 6/03/2025, job unposted 6/10/2025 at 3:00pm local time.

**DISCLAIMER**

**Employment Equity Statement