Client Care Supervisor

2 weeks ago

Markham, Canada Alliance Group & Staffing Full time

***:
Reporting to the Assistant Client Services Manager, the Client Care Supervisor (CCS) is responsible for the overall management and functioning of Home Support Services, including but not limited to**:monitoring, training and assisting Personal Support Workers (PSWs) in the delivery of Personal Support and Homemaking Services to Clients.**

**RESPONSIBILITIES (but not limited to)**:

- Supervision and mentoring of home support Health Care Professionals
- Communicates with client, family, case managers and staff regarding scheduling, care plan goals and service delivery, as needed
- Resolves problems and incidents with stakeholders in timely manner
- Prepares interim reports on clients as required
- Ensures that all correspondence is accurate
- Accurately dispatches client information to Service Provider Personnel
- Provides counseling and advocacy to clients and families
- Monitors and evaluates client care by visiting clients on a regular basis
- Provides input for annual performance appraisals
- Complete three (3) month probationary performance appraisals of Personal Support Workers.
- Identifies work performance problems and takes corrective action
- Represents the company at community events, meetings and case conferences.
- Promotes the company through the use of promotional materials and by liaising with the public and health care practitioners in a professional manner.
- Identifies educational needs of Personal Support Workers and advises Home Support Manager and Training & Development Coordinator of additional training that needs to be added to orientations and/or the education plan
- Collaborates with all members of the multi-disciplinary team to ensure optimum client care.
- Recommends expenditure of funds and/or time for Personal Support Workers in order that they may participate in educational opportunities available to them
- Participates in the Quality Improvement Program
- Participates on committees and undertakes projects and assignments as determined by

**Management**
- Maintains Professional Standards as directed by their Professional College, Regulated Health Professions Act, 1994 and applicable legislation
- Participate in clinical on-call rotation as laid out in Policy HR-ER-31 On-Call Policy

**QUALIFICATIONS**:
**- An RN or RPN with a current College of Nurses Ontario (CNO) registration in good standing.**
- **Current cardiopulmonary resuscitation certification**, a vulnerable sector police check and a Tuberculosis test with negative results.
- Recent community nursing experience is preferred.
- Case management skills.

**- Valid driver’s license and reliable transportation.**
- Daily traveling in assigned area is required.
- Excellent oral, written, communication and computer skills.
- Demonstrated problem solving and decision making skills.
- Ability to plan, prioritize and organize.
- Flexibility in work assignment.
- Strong leadership skills.
- Knowledge of Local Health Integration Network (LHIN) is considered an asset.
- Experience in adult education is considered an asset.

Pay: $60,000.00-$70,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- RPN with a current CNO registration (required)
- Cardiopulmonary Resuscitation certification/CPR (required)
- G License (required)

Willingness to travel:

- 75% (required)

Work Location: In person

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