Supervisor - Full Time

REPORTING STRUCTURE:
Position Title: Supervisor - Reports to: Store Manager - Supervises: Key Holders and sales associates

QUALIFICATIONS:

- Demonstrated sales results
- Ability to effectively communicate foster a customer focused selling culture
- Ability to provide effective, in the moment coaching to associates
- Available for varied weekly shifts including weekend, closing and peak shifts
- Supervisory experience preferred

ROLES AND RESPONSIBILITIES:
Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams:

- Attract, interview, and retain top talent
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Train, coach, reward and motivate associates to improve selling and the customer experience
- Reinforce selling expectations, performance, results and accountability with all associates
- Assist store management in conducting onboarding and continued training of the associate team
- May build schedules to maximize and leverage sales results*

Selling Effectiveness:

- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure associates consistently execute to the selling model
- Display expert knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per province specific guidelines)

Telling The Brand Story:

- Support replenishment activities that keep the store full and abundant
- Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
- Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
- Ensure implementation of company selling strategies
- Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
- Incorporate Asset Protection and safety messages into daily operations
- Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Pay: From $21.35 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Retail management: 3 years (preferred)

Work Location: In person