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Guest Service Team Member

2 weeks ago

Calgary, Canada South Fish Creek Recreation Association Full time

**Guest Services Team Member**Part-time positions available

The South Fish Creek Recreation Association (SFCRA) is a not-for-profit organization that operates Cardel Recreation South; a very busy community recreation facility. We are proud to offer our community four ice arenas, gymnasiums, eight multi-purpose rental/program rooms, and a variety of recreation programs. In addition, we have numerous tenants whose services complement our mandate.

We are proud to be an equal Partner in the delivery of services and operations of the South Fish Creek Complex, a multi-partner recreation, education and library complex located under one roof in the Shawnessy Towne Centre.

**Specific Accountabilities**:

- **Guest Interaction**: Build and maintain positive relationships with guests and staff through friendly and courteous interactions. Provide options and solutions for guest requests.
- **Processing Tasks**: Accurately process program registrations, waivers, rental paperwork, and daily cash out.
- **Operational Support**: Assist other team members with various operational requirements.
- **Administrative Duties**: Perform administrative tasks such as data entry, filing, and other duties as needed.

**Qualifications Required**:

- **Team Player**: Outstanding team player with strong interpersonal skills.
- **Customer Service**: Ability to provide a high level of guest service, including answering questions about programs, directions, and FAQs.
- **Education**: High school student or holder of a high school diploma (or equivalent).
- **Independence and Collaboration**: Able to work independently as well as within a team environment.
- **Flexibility**: Ability to work in a flexible environment to meet deadlines.
- **Background Check**: Clean criminal record check with vulnerable sector screening.
- **Conflict Resolution**: Capable of handling conflict and making independent, time-sensitive decisions.
- **Proactive and Energetic**: Proactive, energetic, and capable of multitasking.
- **Adaptability**: Able to take initiative and adapt to frequently changing environments.
- **Communication Skills**: Proficient in reading, writing, and professional communication with the public and co-workers.
- **Cash Handling Experience**: Prior experience in cash handling and using point-of-sale systems is an asset.
- **First Aid Certification**: Standard First Aid certification is an asset.
- **Microsoft Office Skills**: Proficiency in Microsoft Office is an asset.

START DATE: ASAP

**Job Type**: Part-time

Pay: Depending on experience

Work Location: In person, on site

Language: English (required)

**Benefits**:

- On-site parking

Schedule:

- Day shifts
- Evening shifts
- Weekends

Ability to commute/relocate:

- Calgary, AB T2Y 4H3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently a Canadian Citizen, Permanent resident or have been granted refugee status?
- How many hours would you ideally like to work per week?

Cardel Rec South/SFCRA thanks all applicants; Interviewing and hiring may commence prior to the posted closing date; however, only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: From $15.00 per hour

Expected hours: 4 - 24 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-01-21