Customer Service Representative

**Job description**

Nch'kaỷ Development Corporation (NDC) was established in 2018 as the economic development arm of the Squamish Nation - Skwxwú7mesh Úxwumixw. Nch'kaỷ's mandate is to develop, manage and own the active businesses of the Nation and was created to allow for the separation of business and politics within the Squamish Nation. Our mission is to generate wealth and create prosperity from economic opportunities for current and future generations of the Squamish Nation.

**Position Status**

This is a Casual/On-call position for days, evenings, weekdays, and weekend shifts. Possibility of Part-Time or Full-time status in the future.

**Scope of the Position**

This entry-level service position is responsible for selling retail-related products to membership and the public. The incumbent performs basic duties according to well-defined policies and procedures. The incumbent reports to the Retail Operations management team. The position requires flexibility of schedule (days/evenings and weekends).

**Duties, Responsibilities, Authority, and Accountabilities**

**Typical Duties**:

- Performs duties associated with, but not limited to, running the retail store including taking payments from customers, providing excellent service to customers, cleaning duties, stocking shelves, and other as requested.

**Operates store according to the procedure**:

- Reports to shop location as per weekly schedule, or as dispatched by Team-leader/Assistant Team-leader/s.
- Opens and closes shop by policies, processes, and procedures.
- Takes payments from the customers, making proper changes as required and authorized.
- Operates POS system, and credit card terminal.
- Makes requests for valid status cards and ensures that proper procedures are followed when selling non-taxed gas, cigarettes, or other non-taxed products.
- Checks record to ensure the status person has not purchased beyond personal maximum allowance.
- Upon request/authorization, performs regular cash drops and fills out accompanying form/s.
- Ensures safety, security, and health procedures are met daily.

**Provides service**:

- Interacts with the public, providing excellent service.
- Selling tax-exempt tobacco and gasoline while knowing the governmental compliance reporting that goes with such service.
- Selling merchandise including coffee and other food items.
- Stays calm and courteous when dealing with difficult clients, quoting policy and calling for supervisor assistance as required.
- Answers the phone in a professional, courteous manner.
- Works to Retail operations’ customer service standards including:

- being helpful to fellow employees, SN members, and the public,
- going the extra mile to solve customer problems,
- presenting a consistently professional image of Nch’Kay in all interactions and communications.
- Performs other customer service tasks as required by Team-leader/Assistant Team-leader/s or Management.

**Stocks merchandise**:

- Stocks shelves per Team-leader/Assistant Team-leader/s or Managements direction.
- Ensures displays are tidy, organized, and eye-pleasing.
- Ensures that stations and shops are properly supplied, making requests for more merchandise from Team-leader/Assistant Team-leader/s as required.
- Ensures perishable products are rotated and refrigerated.

**Cleans sweeps and keeps tidy, buildings and properties**:

- Cleans shop. e.g. emptying garbage pails, cleaning countertops, and washrooms, dusting, removing garbage, and keeping operations tidy.
- Mops, sweeps, etc.
- Reports problems with safety, vandalism, and security to Team-leader/Assistant Team-leader/s as soon as possible.

**Completes duties associated with inventory**:

- Counts or rotates stock properly, as instructed by Team-leader/Assistant Team-leader/s.
- Checks in all shipments for accuracy against the delivery ticket e.g., proper quantity, price, and quality as instructed.
- Counts inventory as instructed.
- Closes out obsolete items as directed.
- Ensure all merchandise is properly priced.
- Provides gas inventory measurement based on the operational need of the store.

**Adheres to workplace health & safety policies, safe work practices, and procedures**:

- Organizes and de-clutters work area to maintain a safe workspace.
- Reports immediately all unsafe conditions to the supervisor.
- Reports promptly all injuries to a supervisor or first aid attendant and obtains required medical attention.
- Co-operates in accident investigations.
- Informs supervisor of any medication or medical condition that may cause impairment and create undue risk to the employee or anyone else.
- Reports to work sober (free from alcohol or drugs).
- Wears personal protective equipment if required, and ensures it is in good condition.
- Offers recommendations that may help to improve safety in your workplace.
- Reports immediately to supervisor if uncertain about how to perform work safely.

**Participates as part of Retail Operations team**:

- Co