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Service Access Worker

2 weeks ago

Richmond Hill, Canada Family Services York Region Full time

Family Services York Region (FSYR) is a not-for-profit mental health agency providing counselling and outreach support services to individuals, couples, families, groups and communities across York Region. FSYR is accredited through the Canadian Centre for Accreditation and is committed to being an inclusive and equitable organization. Through our diverse staff group, FSYR offers culturally sensitive services in over ten different languages. FSYR is the host agency for the Rainbow Network and is 2SLGBTQ+ positive. FSYR acknowledges that we are located on the lands of our closest First Nations neighbor the Chippewas of Georgina Island and we are committed to work together with our partners and communities to continue to educate ourselves and contribute in any way possible to supporting our First Nations neighbours and communities.

FSYR recognizes that it is through the skills, enthusiasm and dedication of our staff that we achieve our vision of connected communities, healthy relationships and resilience in people. FSYR is a learning and teaching organization that offers its staff a comprehensive benefit package including health and dental benefits, RRSP matching, generous vacation and personal leave time, regular training opportunities and professional development funding, and a supportive work environment with regular supervision.

**We are hiring a Service Access Worker to join our team** The Service Access Worker is responsible for providing service access navigation, case management and waitlist management services, providing referral information, scheduling client appointments, answering phones, and completing risk screenings when needed.

**Qualifications**:

- Social Service Worker Diploma.
- Registration and good standing with the OCSWSSW.
- Experience working in a human services setting.
- Demonstrated experience in intake, crisis management and client coordination.
- Experience in gathering relevant information, referring and bridging to other services.
- Demonstrated ability to provide competent and culturally safe service in a variety of settings with diverse populations.
- Ability to work remotely from home with internet capacity and in the office, as required.
- Ability to work a flexible schedule, including a minimum of two evenings per week.
- Strong computer skills and capacity to work on virtual platforms and client information systems (such as CaseWorks).
- An energetic and welcoming personality with ability to be versatile, flexible and a team player.
- A satisfactory current Vulnerable Sector Screening.
- Fluency in second language is an asset.

We thank all applicants for their interest, however only those selected for an interview will be contacted.