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Public Skate Attendant

3 weeks ago

Langley, Canada Canlan Sports Full time

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Rate of Pay: $17.85/ hour

**JOB SUMMARY**:
Canlan Ice Sports is currently looking for **Public Skate Attendant**.

We are looking for Public Skate Attendant who will be reporting to the Office Manager, the Public Skate Guard / Skate Rental Clerk provides customer service in person through the distribution of rental skates to participants of Public Skate Sessions. In addition they provide on-ice supervision of Public Skate sessions to ensure a safe environment for the public. Duties are conducted in a professional and courteous manner.

**RESPONSIBILITIES**:

- Provide customer service to all guests that come to a Public Skate session.
- Able to communicate effectively with children and adults.
- Work independently as a member of our customer service team.
- Well informed about our birthday packages, special event packages and program information.
- Issue rental skates to users that have paid the appropriate fee.
- Review skates returned for required maintenance.
- Maintain a tidy, organized and safe work environment
- Supervise public skate sessions to ensure a safe and enjoyable environment for participants.
- Provide support to the Events team for Special Events/Birthday Parties as requested.
- Cleaning facility as directed.
- Public skate session setup and teardown.
- Verification of wristbands for public skate admission.
- Miscellaneous other duties as required.

**QUALIFICATIONS / SPECIAL SKILLS**:

- Must be a proficient skater
- Enjoy working with the public in a customer service role, in all age/demographic groups
- Interested in working in an environment which is fast paced and always changing
- Adaptable and able to communicate effectively with both customers and staff
- Experience in ice arenas, relating to hockey or figure skating uses is an asset

**EXPERIENCE AND EDUCATION**:

- Excellent oral and written communication skills (English), neat in appearance, professional in attitude and understands the sensitivity of confidential information
- Must be thorough, organized, articulate and punctual
- Must work well under pressure and pay particular attention to details
- Ability to work flexible schedules, primarily evenings & weekends, possibly early AM shifts for groups
- NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices_

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