Network Analyst Ii

**Who is eHealth Saskatchewan?**
- eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.- A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.- The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.**About the Role**:

- Reporting to the Manager, Network Operations South, you will be responsible for the support of the provincial network that securely links all the Health sector partners, facilities, and related agencies. This position is in the City of Moose Jaw Saskatchewan and the successful applicant will be expected to work out of a facility in this city. The position also requires travel throughout Southern Saskatchewan.**Typical daily duties**:

- Day to day support regarding performance issues or network connectivity issues
- Support installations and upgrades of LAN/WAN equipment in both the data center and facilities.
- Involvement in network infrastructure changes including new designs or redesigns of network components
- Perform IOS upgrades
- Provide, create and update documentation. (i.e. network diagrams, support documentations)
- Mentor and provide guidance to junior team members

**What we are looking for**:

- We are seeking a skilled and experienced Intermediate Network Analyst to join the team to assist in the support of IT services that eHealth provides to the Health sector partners across Saskatchewan. This individual will possess excellent customer service skills along with strong technical and leadership abilities, is detailed oriented who takes pride in their work and enjoys the challenges that go with it.**You will have intermediate-level working knowledge and understanding in the following areas**:

- Experience with the following Cisco devices:

- o Switches - LAN/Core/Distribution- o Routers - Branch ISR Routers- o Cisco Wi-Fi Controllers and Access points- o Meraki Wi-Fi access points- Knowledge with Routing and switching fundamentals Technical knowledge in:

- o Routing protocols - OSPF,EIGRP, IGRP, BGP;- o Network Protocols - TCP/UDP, FTP, SFTP, TFTP, SMTP, HTTP/HTTPS, SIP, DHCP, DNS;- o Management Protocols - SNMP, SSH, Telnet, ICMP, CDP Security - VPN, IPSEC, GETVPN, TLS, SSL;- Enterprise Monitoring concepts and network related tools such as packet sniffers;
- Video over IP and Voice over IP experience with a solid understanding of QoS protocols would be an asset;
- Record of delivering small to medium scale IT technology refreshes or evergreen programs;
- Working knowledge of ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management;
- Strong communication skills and customer service orientation;
- Cisco certifications would be considered an asset;
- Knowledge of Saskatchewan Health IT sector would be an asset.
- The knowledge and skills required for this position would be attained through the completion of a post-secondary Degree or diploma in Computer Science or related area of study. An equivalent combination of education and experience may be considered. In addition to educational requirements, you will have a minimum of 3 years of experience working as a Network Analyst or similar role within an integrated support environment.- As a team member with project skills, you will also be responsible for managing and/or participating in projects related to network infrastructure from start to finish, ensuring they are completed on time, within budget, and to the required quality standards.- After hours on-call and travel within Southern Saskatchewan will be a requirement of this position.**You will b