General Manager Auto-body Shop

2 weeks ago

Hamilton, Canada Canada Worker Trades Full time

Canada Worker Trades is seeking an experienced General Manager for a large company leader in the Auto-Body Repair industry with over 50 shops across Ontario.

This position is for the auto body shop and collision repair

center in Guelph.

What will you get?

Great opportunities of growth within a large and well-established corporation; Competitive salary; Full-Benefits; Be part of a company that values diversity, equity and inclusion.

Duties & Responsibilities

Lead and account for all aspects of the Collision Centre operation

Prepare and manage the annual and monthly operating budget of the Collision Centre

Forecast, target and track monthly sales, profit and expense objectives

Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)

Deliver formal annual performance reviews and informal monthly performance reviews as per company guidelines Monitor and maintain all A/P and A/R relating to the Collision Centre

Implement all systems, scheduling and procedures in the Collision Centre Sustain high profitability in all areas and control departmental expenses Achieve Net
Promoter Score (NPS) targets

Schedule monthly coaching sessions with your direct reports

Evaluate and coach team members through performance management reviews

Address and resolve all customer concerns in a timely manner without compromising the client experience

Process and approve all bi-weekly payroll and submit to Central Service Responsible for all accurate costing

and closing of each Repair Order prior to submitting to ACC.

Ensure all Insurance programs, guidelines and procedures are adhered to Ensure all total losses are processed as per Insurance guidelines Facilitate monthly Health & Safety and staff meeting

Attend training, information sessions and workshops recommended by the Senior Leadership Team All communication correspondence will be addressed and responded to within 24hrs

Attend Monthly Managers Meeting scheduled by Senior Leadership

Functional/Technical Knowledge

Management Software (Mitchell and/or Summit)

Microsoft Office Software (Word, Excel, Outlook)

Estimating Software (Audatex and/or Mitchell)

3-5 years working in a similar role

Salary Base on experience

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