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Heavy-duty Transportation Parts and Service Advisor

3 weeks ago

London, Canada Brandt Full time

Brandt is currently seeking a Heavy-duty Transportation Truck & Trailer Parts and Service Advisor for our **London** Peterbilt location.

This position is responsible for promoting and selling heavy-duty transportation truck and trailer parts and service as well as providing after sales support to existing and new customers. Responsibilities also include meeting sales revenue objectives and profit goals set by the branch.

Duties & Responsibilities
- Regularly prospect and cold call new accounts to discuss new promotions and other incentives
- Assure good working relationships with customers, resolving problems and growing customer loyalty, by regularly communicating with them on current service, new products and services, and new promotions
- Visit customers in Area of Responsibility (AOR)
- Develop prospective customers
- Increase parts and service sales and provide truck sales leads to the truck sales team
- Implement yearly territory plan including a customer target list
- Maintain and utilize the database records related to each customer. Sales meetings, opportunities, quotes, notes and any other documentation as required.
- Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
- Maintain control of inventory in the company vehicle, ensuring price list is always available
- Follow up all customer complaints and communicate effectively to the Branch Manager, Parts Manager, and Sales Manager
- Maintain cleanliness and scheduled maintenance of company vehicle
- Assist the parts counter personnel with quotes, orders, deliveries, returns, and inventory control when needed
- Supply competitive product and pricing information to Parts Manager
- Other duties as assigned

**Required Skills**:

- Positive and professional attitude to both internal and external challenges
- Understanding of specialized transportation equipment and industry
- Strong time management and people skills, with high desire to serve customers and nurture relationships
- Ability to work unsupervised, make decisions, complete tasks under pressure, and cooperate with team members who may have different focus and priorities
- Proficient skills with basic computer programs (Microsoft Word, Excel)

Required Experience
- Journeyman ticket as a heavy-duty mechanic and or Parts person will be an asset
- Previous sales experience in the Heavy Truck and Trailer equipment industry
- Ability to travel within the territory and work flexible hours