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Service Advisor

3 weeks ago

Hamilton, Canada Outdoor Travel (RV Dealership on QEW Niagara in Beamsville off Ontario Street) Full time

Outdoor Travel, one of Ontario’s largest and most successful Recreation Vehicle Dealerships has an opportunity for: _

**Service Advisor (Recreation Vehicle Dealership)**

This key position offers strong wage and growth potential. It is the front line for the service department and liaison for customer communication. The image and reputation of the company is based heavily around the people in this position. The environment is fast paced and process driven, with tight deadlines. This is a limited opportunity for the right individual.

**Job Duties**:
Professionally communicates with customers in a way that builds comfort and confidence. Provides estimates, creates work orders, and facilitates all vehicle service. Schedules and ensures deliveries, warranty and customer repair work are completed in priority order while following an established process. Keeps customers informed and updated of the repair status of their units. Verifies quality control has been done and completes final billing and delivery to customers. Sells additional service/maintenance, parts and accessories.

**Anticipated Start Date**:
As soon as possible

**Attributes needed for the Job**:

- Organizational skills - ability to multitask, and follow an established process
- Strong interpersonal and sales skills - matched with a fair and assertive personality
- Ability to work under pressure and handle adversity
- A team player attitude, with integrity, positive energy, work ethic, and urgency
- Ability to communicate technical information

**Computer Applications**:
**Industry Description**:
The RV business differs from the automotive business in the following aspects: An RV is basically a house on wheels that has propane and electrical appliances. Repairs may consist of mechanical or chassis work, carpentry, plumbing, electrical, propane gas, appliance repair, body work, and welding.

Since the chassis, coach, appliances, and accessories on each vehicle are manufactured by different companies, in many cases parts and warranty for the same vehicle must be obtained from various different sources. Manufacturers are located in the United States; therefore, parts ordered may take longer to arrive. Due to the various types of repair and lag time from suppliers, scheduling and warranty take coordination.

**Company Description**:
Outdoor Travel is a growing recreational vehicle dealership that caters to a broad market. There is a sales department (selling everything from entry level trailers to motorhomes and coaches), finance department, accessories store, rental department, and service department.

We thank all applicants for their interest; however, only those short listed will be contacted.

Keywords: garage, manager, RV, motorhome, travel trailer, car, truck, mechanic, technician, diesel, sales, auto, automotive, heavy equipment, retail, customer, service industry, writer, advisor

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday