Care Associate

**Position: Care Associate**

**Status: Full-time**

**Posting Open Until: filled**

**Anticipated Start Date: ASAP**

**Location: Head office, Langley BC**
- **About Us **_

Since 1983, Focus on the Family has offered help and encouragement to millions of families as they build their lives on the foundation of Jesus Christ. We work hard to respond to the many real issues families face today by providing sound and practical guidance based on Christian principles. Our vision is to see every family transformed by love, vibrant in faith and enduring in hope.
- **About the Position**:_

Reporting to the Manager of Registration and Care, the Care Associate is responsible for a wide range of administrative tasks.

**Key Responsibilities**:
1. Constituent Communication (Care):
Provide back-up to the Intake office, screening client calls for counselling assistance

Help clients with referrals to appropriate resources, regional counsellors, and/or retreat or treatment centers

Requisition resources for clients as directed by counselling team

Assistance when requested with website, newsletters and e-newsletters

Maintenance of customer management database - opening cases, tracking calls, etc.

Provide relief coverage as needed in the counselling intake office

2. Administration:
Maintain records & communicate as needed with Counsellor Referral Network counsellors

Take minutes of meetings as requested by the ED(s)

Invoice and track payments of fee for service clients as requested

Provide general administrative support to CCN, Kerith and general counselling program as needed

Maintain departmental calendar

Record comments (public and private) in the Comment report. Distribute to the ministry monthly

Engage in training opportunities as scheduled.

Assist with expense reports, travel booking, and creating purchase orders

2. Hope Restored & Kerith Retreats
- As time and departmental needs exist:

- Assisting with payments and invoicing
- Setting up client files and preparing clients for their marriage intensives

**About You**

Ideally, completion of a post-secondary degree or certificate in psychology, sociology, or other relevant programs.

1-2 years’ experience working in a professional office setting

Experience with customer service over the telephone is an asset

Capable and willing to use technology including the Internet; must be able to use competently MS Word, MS Teams, PowerPoint, Excel, and Outlook

Ability to distinguish between “counselling” and “care” and offer the latter to all callers while avoiding the former

Excellent interpersonal skills

Active participant in the prayer ministry of the organization-praying with and for constituents on the phone, in prayer meetings and as led by ministry leaders and the Holy Spirit

Articulate communicator - able to communicate effectively using the phone and other electronic media

Willing and able to work as part of a team, capable of drawing on the strengths and resources of team members and the organization
- **To Apply**:_

If you’re looking for a place where you can experience a strong sense of belonging and make a positive difference in people’s lives, this may be the opportunity for you. Focus on the Family Canada offers competitive compensation and benefits and a supportive, friendly, Christian work environment. To apply, please submit your cover letter and resume at **FocusOnTheFamily.ca/Employment.**

**Job Types**: Full-time, Permanent

Pay: $23.00-$24.00 per hour

Expected hours: 40 per week

Application question(s):

- Why do you want to work for a Christian organization.

**Experience**:

- Microsoft Excel: 2 years (required)
- Microsoft Word: 3 years (required)

Work Location: In person

Application deadline: 2024-10-20