Case Coordinator

**Requisition Details**:
Employment Status: Permanent, Full Time (FTE 1.0)
Program Name: SMILE Program
Number of Hours Bi-Weekly: 75
Work Schedule: Days - Monday to Friday - 8:30 am - 4:30pm
On-Call: No

**Job Summary**:
The V.O.N SMILE Program, an innovative client self-management program, unique to eastern Ontario, has an opening for a Case Coordinator. Use your in-depth knowledge of community resources to make a difference in the lives of seniors in your community. The V.O.N. SMILE Case Coordinator works directly with individuals and their caregivers to develop personalized care plans supported by client directed budgets to assist in keeping seniors well and confident in their own homes. The Case Coordinator provides clients with comprehensive assessments and supports the client to develop a comprehensive care plan to meet the client’s goals. Case Coordinators ensure navigation to appropriate resources and supports the philosophy of client self-management. Works within the framework of VON policies, procedures, standards and quality & risk management.

**Key Responsibilities**:

- Maintains competency including the ability to interpret current applicable standardized assessment tools such as the interRAI CHA.
- Works from your home office and commute to complete client assessments in the senior's home in the community using conversation-based methodology.
- Develops and conducts a comprehensive therapeutic rapport.
- Utilizes technology in the home to complete comprehensive assessments.
- Develops a comprehensive care plan.
- Facilitates access to client identified services to support the care plan and goals.
- Makes referrals to community and health resources as required
- With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
- Monitors client progress and adjusts care plans as required
- Reviews client care plan expenditures and supports clients to manage within the budgets
- Adheres to the prescribed privacy policies and standards for Community Support Service agencies including VON.
- Networks and collaborates with all regional partners, providers and agencies including Home & Community Care, Community Support Service Agencies and other businesses.

**External and Internal Relationships**:

- Engages frequently with Administrative Support, Community Support and Home Care program Coordinators, Supervisor and Manager.
- Networks and collaborates with all regional partners, providers and agencies.

**Education, Designations and Experience**:

- University Degree or College Diploma in the nursing field.
- Minimum of 3 years related experience in a home and community care organization including experience in case management
- Broad working knowledge of community resources, including service and programs within defined catchment area.
- Proven experience in building external and community relationships.
- Demonstrated experience in completing validated common assessment tools and maintaining competency.
- Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
- Computer proficiency in Windows OS and Microsoft office programs.
- Working with volunteers and seniors an asset.

**Skill Requirements**:

- Strong attention to detail and accuracy.
- Skilled in communication (verbal, written, listening), rapport building and relationship management.
- Strong computer proficiency.
- The ability to use analytical skills and understand/interpret client assessment data.
- Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
- Demonstrated skills in leadership, team building, communication and education.
- Time management and strong organizational skills.
- Ability to work independently and as part of a team.
- Ability to accept and facilitate change.
- Ability to maintain confidentiality.

**Other**:

- Available for weekend assessment coverage.
- Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance
- A Criminal Records Check will be required
- A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements.