Product Support Analyst

Are you an analytical person with the ability to gather information from a variety of sources?- Do you build relationships with ease and consider time-management to be one of your greatest strengths?- Are you someone who loves research and looking for improvements?- Do you want to join an award-winning culture and thrive in a place where work-life balance is possible?

BC Assessment is currently looking for a Product Support Analyst to join the Customer division. The Product Support Analyst primarily assists customers by delivering services, understanding and responding to user requirements, and recommending changes to processes and systems in response to customer needs.

This is an 8-month temporary opportunity, great for someone looking to gain experience and knowledge within our products and services. You will have the opportunity to interact with almost all of the departments within BC Assessment and gain valuable insight into how our work gets done

What will I do?- Receive and respond to client enquiries and requests regarding BCA products.- Develop new reports for customers, analyzing business needs and data availability; ensuring compliance to contractual, FOI and legislative requirements.- Participate in initiatives to develop new or amended property information products or services including analyzing the potential impact, evaluating options and presenting recommendations to ensure compatibility with organization goals and objectives.- Analyze the impact of enhancements or developments of products/services on the organization.- Research, review, and analyze the effectiveness and efficiency of existing report procedures and systems and recommends improvements to these processes and systems.- Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements.- Conduct testing and verification of assessment notices, assessment rolls and other core products and services.

How can I be successful?

You are a strong communicator and have exceptional customer service skills. You must have the ability to respond well to tight timelines and multiple requests at the same time. You need to have excellent attention to detail, strong grammar and vocabulary as well as an ability to anticipate customer and organizational needs to adapt to changing requirements. Most importantly, you are a team player with a great personality, who sees the strength in working together as one cohesive unit to deliver results.

This position is included in the bargaining unit. BC Assessment intends to establish an eligibility list for this competition.- Location: Victoria, BC - Uptown- Compensation: $53,287.74 - $62,690.40Education- Undergraduate degree in information management, commerce, business administration, public administration or equivalent- Courses or training in business analysis- Courses or training in customer relationship management an asset

Experience

1+ years recent, related work experience including:
- experience in a high-demand, client-focused work environment- experience working effectively with internal and external stakeholders/clients- experience identifying and recommending client product improvement initiatives

Note: An equivalent combination of education and experience may be considered.

How can I apply?All BC Assessment employees must live in British Columbia. If you do not currently reside in, or live within commuting distance of the location(s) of the position to which you are applying, please make clear your relocation intentions as part of your cover letter.

BC Assessment is committed to the health and safety of our employees and is taking every precaution against COVID-19 while building connection and collaboration in our hybrid workplace. Effective Nov 26, 2021, BC Assessment requires all employees, as a condition of employment, to be fully vaccinated and to provide Canadian proof of vaccination or a BC Vaccine Card.

Why BCA?

As a Provincial Crown Corporation, our mission is to create uniform assessments and trusted property information that supports strong and vibrant communities in BC. Our people are the key to our success - they drive our business, bring our values to life and truly help build communities. We value BC and also, truly value our people.

We are proud to be recognized as one of

BC’s Top Employers

for the ninth year We offer competitive

benefits

for our employees:
- Work-life balance - 35-hour work weeks, hybrid work options and flexible work schedules (flextime = 26 long weekends a year)- Public Service Pension Plan - one of the best in Canada, allowing you to plan for your future- We are proud to be able to work, live and play within British Columbia.- Health and Wellness - generous extended health and dental benefits through Pacific Blue Cross and an Employee Assistance Program to help support our employees overall well-being.- Career development - we want you to grow and learn