Quality Assurance Officer

**Primary Purpose**
Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

Niagara College and the Toronto School of Management have partnered to offer Niagara College's most sought-after programs in the City of Toronto, Ontario. Toronto, like the Niagara Region, is a hub of tourism and business in Canada and is one of Canada's largest and most multicultural cities in a country known for its diversity. Now students have the ability to access incredible employment opportunities in two of Canada's greatest regions.

Through the Niagara College and Toronto School of Management partnership, the Toronto School of Management delivers Niagara College programs and services at the Toronto campus, providing high standards of instruction and student services. Students that study at the Toronto campus will receive a Niagara College credential upon graduation.

**Primary purpose of position**

The Quality Assurance Officer is responsible for the operational management, implementation and support of the quality assurance system and procedures designed to monitor, maintain, and enhance the academic standards at NCT and ensure continuous improvement. Ensuring compliance with academic policies and with any other internal and external requirements in relation to maintaining and enhancing academic program delivery and student success, including but not limited to program and institutional reviews and audits.

**Responsibilities**
- Ensure that academic policies and QA procedures are followed and implemented and develop staff and faculty understanding of said policies and procedures.
- Monitor, evaluate, and report on all program, course, and other academic data and records to ensure compliance with QA system and procedures, policies, and other external and/or legal requirements.
- Develop, maintain, and manage an effective electronic file management system for the purpose of recording and reporting on academic data of programs and courses.
- Produce clear, concise, accurate and evaluative reports on the quality and effectiveness of programs and college-wide processes to support programs in raising the academic standards and performance, and to inform decision making, and program and institutional reviews and audits.
- Develop systems, guidelines, templates, and checklists to implement and support QA procedures and needs, and compliance requirements.
- Support the academic programs with data and records management related to QA and compliance and assist the academic director and program coordinators with program review activity, including writing of review reports and analyzing data and performance of programs.
- Support NCT in institutional self-evaluation activities for the purpose of quality enhancement and external audits.
- Work with the academic programs and college leadership to develop program and college enhancement plans in response to program and institutional reviews and monitor and report on their implementation.
- Develop training packages and deliver training for faculty in relation to academic policies and QA procedures and offer guidance and support as needed.
- Work closely with the program coordinators, academic director and academic dean and engage faculty and staff, as well as other senior administrators, to develop and implement QA initiatives and practices, and provide support as needed.
- Perform other related duties as assigned.

**Position Requirements**

**Education and Experience**
- Bachelor's or Master’s degree in education, business or management, engineering or computer science, social sciences, or related field.
- Minimum 4 years of experience, 2 of which are directly related to the duties and responsibilities specified above in an academic institution.

**Knowledge and Skills**
- Knowledge of quality assurance processes in academic institutions. Familiarity with systems and processes of external program reviews and accreditation is desirable.
- Demonstrated experience in supporting compliance and quality assurance in an academic institution.
- Knowledge of Learning Management Systems such as Canvas and Student Information Systems is desirable.
- Proficiency in file management and data organization systems. Creating workflows and templates using software such as SharePoint.
- Experience and interest in policy development in higher education is a plus.
- Excellent written and oral communication and presentation skills and the ability to work effectively with a wide range of constituencies in a diverse academic community.
- Ability to work independently and with various departments and personnel, managing and prioritizing multiple projects with the understanding of broader department and college goals and context of these projects.