Clerk-regional Housing

**Department**:Regional Planning & Housing Services
**Employee Group**:Teamsters Local 31
**Location**:4515 Central Boulevard, Burnaby
**Salary Range/ Wage Rate**: PG T15 $2,137.30 - $2,510.68 bi-weekly

**Our Regional Planning & Housing Services Department is seeking a Clerk - Regional Housing who will be a key member of our Administrative Team. This position is responsible for digital and physical file management, including the creation of new folders, maintaining current records, and closing out files at the end of their lifespan. It also provides support to Housing reception, answering and directing phone calls from current and prospective tenants; assisting visitors to the office; and various administrative tasks as needed.**

**You are a positive, motivated team-player with great verbal and written communication skills and attention to detail. You value organization and take pride in becoming an expert in your role. You aim to be a strong contributor to any team you’re on and are looking to develop your skills and knowledge in order to make a difference in the not-for-profit housing sector.**

**This role**:

- Reconciles subsidy budget data with figures from other sources; follows-up on discrepancies and initiates corrections; provides regular reports to a superior on status of funding.
- Calculates and processes security deposit releases and deductions, prepares cheque requisitions, ensures refunds are processed within prescribed time limits, and deals with enquiries related thereto from ex-tenants with tact and authority.
- Checks all rental receipts against tenancy master lists, separates and forwards receipts by projects and queries site office regarding status of units with unpaid rents.
- Calculates rental percentage increases, initiates follow-up on N.S.F. cheques; prepares reports showing arrears, vacancies and terminations for a superior; codes, checks and balances petty cash payments and expenditures and mileage reports; and processes miscellaneous invoices and accounts.
- Provides information and assistance to staff, tenants and the public; establishes and maintains effective working relationships with a variety of internal and external contacts.
- Records and receives clerical information and data; types a variety of agreements, forms, statements, reports and letters using word processing equipment; establishes and maintains files and records related to the work.
- Performs related work as required.

**To be successful, you have**:

- Completion of the 12th school grade including or supplemented by commercial courses, plus sound property management clerical experience or an equivalent combination of training and experience.
- Considerable knowledge of the rules, regulations, policies, procedures, acts and agreements as such relate to the work performed.
- Sound knowledge of modern business office practices and of business English, spelling, arithmetic and punctuation.
- Sound knowledge of the functions and operations of the department as it relates to the work performed.
- Sound knowledge of provincial and federal housing program guidelines and of the financial assistance available through various social programs as such relate to the work performed.
- Ability to deal tactfully and effectively with tenants, prospective tenants and other external contacts; and supply information and assistance in response to enquiries and requests concerning applicable operations, policies, rules and regulations.
- Ability to establish and maintain effective working relationships with internal and external contacts.
- Ability to exercise considerable independent action and judgement in making decisions in accordance with current rules, practices, policies and regulations.
- Skill in the use of common office equipment.
- Valid Driver's Licence for the Province of British Columbia.