Staff Housing Coordinator

**Position Overview**

Liaising with all areas of the hotel in particular, Grounds and Maintenance, the Staff Housing Coordinator is a key resource to all colleagues residing in staff accommodation. The Staff Housing Coordinator is an integral team member geared to focus on three key areas; Staff Housing Management, Employee Satisfaction, and Recruitment.

**Responsibilities**
- Conduct and organize staff move-ins and move-outs ensuring a welcoming and engaging arrival experience
- Review and Investigate incidents/complaints as they arise.
- Develop and coordinate strong relationships with grounds and maintenance departments.
- Support staff members in securing off site housing
- Work with landlords to prepare leases
- Adhere to and participate in all Deerhurst initiatives, health and safety, and compliance plan procedures.
- Daily, Weekly, and Monthly housing walks to inspect cleanliness, safety, maintenance requirements, and housing supplies.
- Organize and execute staff activities to promote engagement and increase host satisfaction.
- Maintain accurate financial and incident reporting.
- Coordinate landscaping and snow removal with our Grounds team.
- Implement and enforce all staff housing rules and regulations.
- Track and maintain accurate organization and security of room keys.
- Tend to any complaints with professionalism and tact.
- Attend job fairs.
- Celebrate successes and publicly recognizes the contribution of colleagues; ensure recognition occurs in all areas.
- Ensures hotel policies are administered fairly and consistently.
- Ensures employees are treated fairly and equitably.
- Seeks out employee feedback and establishes an “open door” policy to identify and address employee problems or concerns in a timely manner.
- Establishes and maintains open, collaborative relationships with entire Deerhurst Resort team.
- Maintains standards in compliance with all Deerhurst Resort Policies, Procedures, and Practices.
- Promotes good relations with employees in all areas of the resort.
- Communicates and implements current and new procedures and expectations.
- Manages inventory and direct expenses to ensure tools and equipment are available and to budget.
- Establishes guidelines for employees to understand expectations and parameters.
- Responds and follows up to inquires and colleague concerns.
- Comfortable making responsible decisions and develops recommendations for effective problem solving.
- Keep all records accurate and up to date.
- Manage housing support attendants - coordinating key areas of cleanliness.
- Ensure organization of fridges, freezers, dishes and pantry and oversee inventory of common areas
- Initiate and innovate new housing initiatives to help promote a safe, healthy, and positive living environment.
- Maintain all health and safety protocols.
- Plan and execute staff events.
- Must be available evenings and weekends.
- Supports the Human Resources Manager and Coordinator with administrative tasks as assigned.
- Ability to lift 50+ Lbs
- Other duties as assigned.

**Skills/Abilities & Attributes**
- Able to work well with others.
- Employee oriented with a sincere, helpful and caring personality.
- Able to take initiative within given guidelines.
- Pays precise attention to detail, order and cleanliness.
- Able to adapt in a fast pace, constant changing environment with a dynamic work schedule.
- Comfortable making responsible decisions and develops recommendations for effective problem solving.
- Has exceptional energy, flexibility, and professionalism.
- Enjoys offering exceptional service and meeting the needs of others.
- Has effective communication skills (verbal, listening, writing)
- Computer literate.
- Comfortable and enjoys managing diverse tasks at the same time.
- Proven ability to organize tasks and priorities effectively with accurate sense of detail.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Work well in a stressful, high-volume work setting to meet deadline demands.
- Must be able to work with and understand financial information and data.
- Highly motivated, goal and results oriented individual who thrives under pressure.
- Empathy, Compassion, and Confidentiality
- Must be available evenings and weekends.
- Ability to lift 50+ Lbs

**Education/Experience**
- Experience in the supervision of personnel
- Previous Housing Experience an asset
- Maintenance Experience an asset
- Property Management or Relator experience considered an asset
- F Class license considered an asset
- “G” class driver’s license with a clean driving record required
- Ability to deal with all levels of management and people in a professional manner
- Must be hands on in all areas of housing
- Proven ability to manage multi-tasked assignments
- Ability to develop and execute budgets

**Visa Requirements**: Must be eligible to work in Canada
- The above job description is not intended to be exhaustive lists of all respo