Technical Specialist I

**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Centre for Research & Education on Violence Against Women & Children (CREVAWC) was established in 1992 in response to a national study on the problem of violence against women, which was prompted by the murder of 14 women at École Polytechnique de Montréal in 1989. We invest and conduct research that investigates systemic and structural barriers to the safety of women and children, reflecting Western's desire to serve the public interest and advance knowledge locally and globally. CREVAWC has extensive partnerships within the university and with external organizations and researchers to resolve community-based issues and generate opportunities for measurable research impact and service. Our mission continues to be realized in response to societal and judicial issues that embed us in local, national, and global calls to disrupt cycles of gender-based violence - in homes, at work and in our communities. **Responsibilities**: The Technical Specialist I (Media) supports knowledge mobilization activities within the Centre for Research & Education on Violence against Women & Children. This role contributes to the mission by facilitating effective dissemination of research through webinars, in-person and online meetings, social media, and various resources (e.g., reports, bulletins, videos). Key responsibilities include coordinating and testing web conferencing services for medium/large-scale events, providing technical support for guest speakers, and ensuring the smooth delivery of online sessions. The role includes managing participant connection instructions, implementing best practices, addressing security, monitoring online chat rooms, and troubleshooting issues. The Technical Specialist I (Media) will also support web conferencing tools, recommend system functions to enhance the learner experience, and handle post-production of recorded events. The role also leverages social media to promote knowledge mobilization events, create engaging content, monitor online interactions, and compile social media metrics to maximize audience reach and engagement. **Qualifications**: **Education**: - 2 year College diploma in media and/or communications, Undergraduate Degree in a related field preferred **Experience**: - 1-2 years' work experience supporting web conferencing and social media campaigns Skills, Abilities & Expertise: - Familiarity with web conferencing software and tools, and the merits and challenges of each (e.g. Zoom, Microsoft Teams, Skype) - Experience configuring and facilitating the delivery of large-scale sessions using web conferencing software - Knowledge of operating systems, web browsers, online learning platform and web compatibility issues and functional capabilities - Experience coordinating social media platforms, communication and engagement strategies - Familiarity with the creation of digital content for social media and managing social media platforms - Verbal and written communication skills with the ability to document technical information - Experience building positive relationships with stakeholders - Ability to follow processes with high attention to detail - Ability to employ a systematic and efficient approach to work - Computer skills with the ability to learn and use software programs - Ability to interact professionally with external research community members - Ability to work in a fast-paced environment, meet tight deadlines and adapt to changing priorities - Demonstrated ability to take initiative, to work independently and follow through on work assignments - Personable and courteous in working relationships with colleagues, students and the public - Excellent trouble-shooting ability along with hands-on expertise in technical support - Multi-tasking skills to prioritize and consistently produce high-quality work within deadlines - Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation - Ability to work independently and effectively as a member of the team to achieve department goals **Why Western?**: Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English. **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for