Retail Sales Associate

**Sales Associate (Full-Time)**

**Location**: Bay View Home Hardware, 475 Bridge St E, Belleville, ON
**Hours**: Approximately 32-40 hours per week
**Schedule**: Must be available during all store hours, including weekends (**non-negotiable**)
**Pay**:$18.00 - $20.00 per hour, based on experience

**Job Summary**

We’re seeking an **experienced Sales Associate** to join our hardware retail team. This role is ideal for someone with a strong customer service background who can confidently qualify customer needs, recommend solutions, and suggest related or value-added products. You’ll play a key role in supporting both customers and day-to-day store operations in a hands-on, team-oriented environment.

This is a **full-time position**, scheduled approximately **32-40 hours per week**, with shifts during regular operating hours.

**Key Responsibilities**
- Deliver knowledgeable, friendly, and efficient customer service
- Qualify customer needs using open-ended questions and active listening
- Recommend products and suggest related or value-added items to complete customer projects
- Assist customers in locating, comparing, and selecting merchandise in store, online, and by phone
- Process transactions accurately using a retail POS system
- Handle special orders and follow up on non-stock or out-of-stock items
- Assist with loading and transporting large or heavy items
- Support merchandising, pricing updates, displays, and promotional signage
- Receive, unload, and stock incoming merchandise
- Maintain a clean, organized, and safe sales floor and stockroom
- Participate in cycle counts and annual inventory
- Follow all safety procedures, loss prevention policies, and store standards
- Support additional departments and complete other duties as assigned by Manager.

**Required Qualifications**
- **Availability to work weekends (non-negotiable)** and all regular store hours: Mon-Fri: 8:30 a.m. - 6:00 p.m, Saturday: 9:00 a.m. - 5:00 p.m, and Sunday: 10:00 a.m. - 4:00 p.m.
- Experience in a **customer service or sales role using a retail POS system**:

- Prior retail experience
- Strong communication skills and customer-first mindset
- Ability to lift up to 50 lbs
- Ability to stand for extended periods while wearing steel-toed footwear
- High School diploma or equivalent
- Reliable transportation and dependable attendance, with the ability to commute to our Belleville, ON location

**Preferred Qualifications**
- Experience in a **hardware, building supply, or home improvement environment**:

- Product knowledge in **plumbing, electrical, tools, and/or paint**:

- Previous **fork truck certification and experience**:

- Experience suggesting add-on or complementary products
- Comfort assisting customers with project-based purchasing

**Why You’ll Love Working Here**
- **Benefits offered after 6 months**, including vision, dental, extended health care, and life insurance
- **Unbeatable employee store discount** on products you’ll actually use
- A **tight-knit, community-focused workplace** where your experience is valued
- Opportunities to expand your product knowledge and grow within the company

**Reporting Relationship**

Reports to the Store Manager.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- Belleville, ON K8N 1P9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have full availability for store operating hours, including weekends?

**Experience**:

- customer service: 1 year (required)
- retail hardware: 1 year (preferred)

Work Location: In person