Branch Manager

We are looking for a talented **Branch General Manager** to join our Parts and Service operations at our **Québec City, QC** branch.

**In this role, you will make an impact in the following ways**:

- **Branch Management** : Oversees the branch through department managers, ensuring effective coordination and optimal performance.
- **Financial Responsibility** : Manages all financial functions and indicators of the branch, ensuring financial health and profitability.
- **Operational Planning** : Develops the annual operational plan with the support of business development leads and department managers; manages the business in alignment with this plan and monitors key strategic indicators.
- **Market Analysis** : Conducts market analysis to identify opportunities and challenges for the business.
- **Business Growth** : Manages the annual commercial and marketing plan, builds and maintains strong customer relationships, and develops new partnerships and alliances.
- **Customer Satisfaction** : Monitors customer satisfaction using Net Promoter Score (NPS) and Lens of the Customer metrics; fosters a customer service culture and recruits, trains, motivates, and retains customer service staff.
- **Warranty Management** : Oversees warranty claims and denials, understands recurring warranty issues, and provides feedback to improve products and services; monitors repair cycle times and implements improvements.
- **Compliance and Accountability** : Ensures product compliance with health, safety, and environmental standards; oversees audits in these areas and promotes a culture of corporate responsibility.

**Qualifications**

**Additional Responsibilities Unique to This Role**
- As the branch is an authorized agent for conducting SAAQ mechanical inspections for both heavy and light vehicles, it must ensure contractual compliance with provincial authorities.

**Required Skills, Education, or Experience**
- Must be able to communicate fluently in both **French and English**, in writing and orally, with **French being the official language of the role**.
- Strong knowledge of the industry in which we operate (e.g., **on-road market** —trucks, buses, etc.— **industrial mobile equipment**, **generators**, etc.).
- Solid experience in **operations management** (parts and service) at a senior leadership level, with a **minimum of 8 years of experience**.
- Strong **customer orientation**, close collaboration with internal sales segments, and active involvement in the industry to support business growth.

**Preferred but Not Required Skills, Education, or Experience**
- **Six Sigma certification** is not required, but recognized experience or skills in **problem-solving** are highly valued.

**COMPENSATION AND BENEFITS**

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

**Responsibilities**

**To be successful in this role you will need the following**:

- **Financial Acumen** : Interpret key financial indicators and use this understanding to make informed, strategic decisions for the organization.
- **Building High-Performing Teams** : Assemble teams with strong identities, leveraging diverse skills and perspectives to achieve common goals.
- **Effective Communication** : Design and implement diverse communication strategies, demonstrating a strong understanding of the specific needs of different stakeholders.
- **Customer Orientation** : Build strong relationships with clients and deliver customer-focused solutions that ensure high satisfaction and loyalty.
- **Self-Awareness** : Combine external feedback with self-reflection to gain productive insights into personal strengths and areas for improvement.
- **Talent Development** : Support the growth of team members so they can achieve both their career goals and the organization’s objectives.

**Job** General Management

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Exempt - Experienced

**ReqID** 2416308

**Relocation Package** Yes