Food & Beverage Supervisor

**Position**: Food & Beverage Supervisor

**Department**: Food and Beverage

**Reports to**: Guest Experience Manager and Operations Manager

**Rate**:$17.50-$20

**Position Requirements**:
The Food & Beverage Supervisor is responsible for overseeing all aspects of the guest experience with direct focus on the food and beverage portfolio. This role is responsible for providing leadership to our service team in order to provide our guests with an exceptional experience.

**Key Responsibilities**:

- Supervise staff under direct and indirect supervision for the department.
- Co-ordinate the day-to-day operations including problem solving on the spot when required, report technical issues in a timely manner, serve as the escalation point for guest service issues, handle guest concerns, and react quickly and professionally.
- Ensure all areas of operations meet expectations for food safety and cleanliness standards, employee appearance, guest service, safety and environmental standards.
- Create and implement optimal and compliant labour budgets and schedules for various day types and seasonal needs.
- Takes responsibility for recruiting, hiring, onboarding and ongoing training for the team.
- Working along the leadership team, by identifying standard operating procedures and maintaining appropriate manuals.
- Demonstrate good time management skills, including flexibility, creativity, responsibility, and planning.
- Lead by example, particularly on peak season days, and be able to work every guest
- facing position in the Zoo confidently.
- Forward
- looking; willing and able to serve as the manager on duty.
- Knowledge of retail floor sales techniques by maintaining window designs, internal displays, and other merchandising promotional events to entice and impress guests.
- Proficient knowledge in POS registers/ back office, credit card terminals and office equipment.
- Effectively maintain communication with management.
- Excellent ability to think logically, prioritize and delegate responsibilities where necessary
- effective time
- management skills.
- Ability to maintain a positive and reliable attendance record and work a flexible schedule, including weekends and holidays
- Must be able to work in a professional manner with Zoo visitors, vendors, volunteers and staff
- Complete light physical work as needed.
- Understand, accept and follow Greater Vancouver Zoo Policies and Procedures, including Emergency Procedures.
- Maintain good reviews on social media.
- Other duties asdirected

**Operational Functions**

Providing support and guidance to crew members as needed on a daily basis in currently assigned areas: concessions, admissions, gift shop and train station. As the F&B Supervisor, you will be responsible for the majority of administrative tasks, quality assurance, staff oversight, and liaison for all guest service experiences.

**Guest Service**

Lead the concession, admission, and retail team in delivering superior internal and external guest service while providing direction representing the organization’s standards of employee conduct and presence. Maintain guest satisfaction by monitoring, evaluating, and auditing product and service offerings, initiating improvements and building relationships with the entire Zoo staff and guests.

**Cash Handling**

Maintain and monitor cash handling procedures. Work within established financial control put in place by the Finance Manager.

**Staffing**

Assist in recruiting, orientating, training, coaching, and communicating job expectations by appraising and reviewing job contributions while enforcing policies and procedures.

**Knowledge and Experience**:
Must have a minimum of 1 year experience within the food and beverage/ hospitality industry and have previous training or experience at a supervisor level.

Must exhibit leadership qualities. Must be prepared to make suggestions and/ or recommendations that are given particular weight concerning staff composition and potential changes in employee status. Must always be a positive role model and treat all of our teamwith respect and fairness. Must have strong verbal and written communication skills and is detail
- oriented with excellent organizational skills, including the ability to prioritize, handle competing tasks and thrive under deadlines.

**Education Required**:
Highschool diploma or equivalent.
- The above listed tasks are the responsibilities of the Food & Beverage Supervisor employed by the GVZoo. The Food & Beverage Supervisor is not limited to the tasks listed above and may be required to perform additional tasks as assigned by Management._

Permanent full-time position.

Pay: $17.50-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- On-site parking
- Vision care

Schedule:

- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person