Customer Service Agent

1 week ago

Magog, Canada Groupe SKYSPA Full time

**YOUR WORK ENVIRONMENT**

Open since 2004 and one of the first Nordic spas in Quebec, Spa Nordic Station has developed on an enchanting site, through the trees and on the banks of the Castle Brook River in Magog. The place has been laid out with a concern for intimacy and contemplation, in an antique decor with a warm and unique character.

Join our caring and warm team who are committed to offering a unique experience to their customers We offer many advantages and generous care and thermotherapy privileges to our employees

**THE POSITION**

As the first contact (on site or by the phone), you will offer to customers a warm, attentive and efficient assistance by performing the following tasks:

- Warmly welcome them, guide them in their choices, answer their questions, complete the invoicing and payment, give them the items for their stay at the spa, advise on the products sold at our store.
- Answer calls, inform customers about packages, promotions and treatments, take reservations in our system, maximize the schedule of appointments, optimize sales of treatments and gift certificates, confirm appointments with therapists, perform wiretapping when required.

**QUALITIES SOUGHT**
- You are bilingual and have experience in customer service ;
- You have excellent communication skills and are naturally dedicated and smiling ;
- Your energy is contagious and you are driven by the desire to exceed our customers' expectations;
- You are comfortable working standing up, like to move throughout your shifts and are in good physical shape;
- You are resourceful, autonomous and able to juggle challenges while respecting established standards.

**FLEXIBLE WORKING HOURS**
- Permanent part-time position (20 hours/week) ;
- Variable work shifts including evenings and weekends.

**WHY JOIN THE SPA NORDIC STATION ?**

It is like a second family that offers you many benefits
- Free access to our 4 spas for you and one guest, from Day 1
- Generous discounts on all our treatments
- Group insurance*
- Corporate RRSP*
- An undeniable team spirit
- A very pleasant work environment
- Casual dress code
- Flexible hours
- And much more
- Only full-time positions are eligible for group insurance and RRSP

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