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Warranty Administrator
2 weeks ago
**Reporting Relationship**:**Reporting to the Assistant Service Manager
**Job Summary**:
The Warranty Administrator supports the daily operations within the service department, with the goal of improving customer satisfaction and department efficiency. Working closely with the team of Service Consultants, the Warranty Administrator manages the customer loaner fleet, processes internal work orders, submits warranty claims to the manufacturer, and manages service appointments using the warranty schedule.
**Qualifications**:
- Experience in dealership parts or service department is required
- Relationship expert with a demonstrated commitment to customer satisfaction
- High attention to detail with proven time management and organizational skills
- Clear understanding of repair times for efficiently scheduling work for Technicians.
- Ability to thrive in a collaborative environment
- Comfortable utilizing computer software to perform everyday activities
- Transportation to and from work is required
**What Birchwood Can Offer You**:
- Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
- RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program - Dollars for Doing
- Company events - Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
