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Front Desk Supervisor

3 weeks ago

Niagara Falls, Canada Ramada Fallsview Full time

The Ramada Niagara Falls/Fallsview is looking for a motivated individual to join our Front Desk Supervisor Team.

Duties will include but not limited to:

- Responsible for overlooking front desk in a busy hotel in the heart of the Niagara Falls District.
- Training of employees
- Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
- Checking
- in and checking-out guests according to Ramada Brand standards
- Verifying reservations, address, and credit card information
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests
- Issuing keys and controlling safety deposit of the rooms
- Answering guest inquiries in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
- Pre-arrival duties including blocking rooms with respect to special requests
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Reporting directly to the Front Office Manager.
- Any other duties as assigned by management.

**QUALIFICATIONS**:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Demonstrate professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must provide a high standard of customer service.
- Previous Front Desk experience at least 2 years or more is a must. Applicants who do not have this experience, will not be considered for the position.
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Opera PMS system knowledge is a must.
- Education in the Hospitality and Tourism sector is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hotel: 1 year (preferred)