Restore Manager

Habitat for Humanity ReStores are non-profit home improvement stores and donation centers that sell new and gently used furniture, home accessories, building materials, and appliances to the public. Habitat for Humanity Camrose is operated by the local Habitat for Humanity affiliates, and proceeds are used to build homes within our community.

**Job Summary**

Reporting to the Executive Director, the ReStore Manager will be responsible for the daily operations of the ReStore and in the creation and maintenance of a cohesive team spirit within the store. The manager should solicit and encourage ideas and perspectives from both staff and volunteers to the merchandising and marketing of products throughout the store, as it promotes team spirit and creates a personal commitment. The ReStore Manager will promote the long-term growth and operation of the ReStore. Unique to other Retail operations, the Manager is also responsible for creating both a positive customer and a volunteer experience, as these elements are critical to the operations from a resource’s perspective, both dollar and human resources.

**Key Roles and Responsibilities**
- Maintains and grows overall retail sales through the adherence to pricing and sales policies and procedures and through the execution of an excellent customer and volunteer experience.
- Effectively manages volunteer and paid staff by determining the appropriate delegation of task, providing the corresponding training, supervision and feedback. For paid staff this includes formal performance management.
- Provides supervision, training, and appropriate coaching to Retail Sales Associates to maximize on their training and performance.
- Ensures appropriate processes and controls are in place for the efficient operation of the ReStore.
- Responsible for the recruitment, hiring and selection process for ReStore staff, paid and volunteer, including leadership of orientation, training and scheduling.
- Promotes the mission/mandate of Habitat for Humanity and the ReStore to the general public/
- Ensures inventory is merchandised in a safe, timely and pleasing manner and that all product has been priced and prepared for sale in accordance with ReStore best practices while keeping in mind to discount, destroy or recycle slowly moving or damaged inventory regularly.
- Ensures adherence to ReStore health and safety practices including the maintenance of all appropriate certifications.
- Prepares data and financial reports based upon the financial success of the ReStore.
- Ability to use relationship building skills in strengthening the connection between various vocational groups partnering with the ReStore in providing a volunteer workforce.
- Acts as the liaison with donors of used and surplus home décor and building materials.
- Ability to expeditiously but tactfully filter unwanted materials from donations, value and display donations in a timely manner.
- Responsible for the general maintenance, cleanliness and security of the ReStore and the office including management of the recycling programs. Managing security includes being on call for security system breaches.
- Actively participates in all programs and initiatives including e-commerce, safety committees, donation review and tax receipting, marketing plans, etc.
- These are representative duties and responsibilities which are not all encompassing and may change from time to time.

**Qualifications**
- **Education and Experience**_
- Post-secondary education in business or a related field is an asset
- 5-10 years of experience in retail, home décor, building materials or related industry
- 5 or more years of experience in managing a team, including performance management is an asset
- Forklift and First Aid certification is an asset
- Valid driver's license and clean driving record.
- **Knowledge, Skills and Abilities**_
- Ability to work effectively under pressure while maintaining a collected and pleasant composure promoting an approachable and pleasant work and retail space.
- Enjoys being known for providing superior customer service
- Entreprenurial drive and spirit that will help inspire your team to execute the retail experience
- Willingness to adapt to change, open to new ideas and a desire to continuously grow
- Ability to handle tasks that require physical strength and endurance, such as lifting, carrying, pushing and pulling.
- Strong interpersonal and relationship building skills, teambuilding skills are an asset.
- Detail oriented, with strong verbal and written communication skills and an ability to multi-task.
- Good dispute and conflict resolution skills.
- Strong understanding of health and safety requirements.

ReStore offers a competitive salary and benefits plan. Salary is negotiable based on qualifications and experience.

Pay: From $53,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
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