Part-time On-call Venue Maintenance

**Part-time On-Call Venue Maintenance & Tech Specialist - Vancouver**

THIS OPPORTUNITY REQUIRES VISITS TO RESTAURANTS AND BARS DURING DAYTIME HOURS**.**

**Job Overview**

As a Venue Maintenance & Tech Specialist, you will be responsible for the
ongoing maintenance, troubleshooting, and technical support of digital and
networking equipment at various venues in Vancouver and surrounding areas.
Utilizing a weekly route sheet provided by head office, you will ensure the
operational integrity of venue technologies, including digital tabletops, wall
screens, Android-based tablets, network routers, Wi-Fi extenders, and static
banners. This role demands a blend of advanced technical expertise, network
troubleshooting proficiency, and strong interpersonal skills to maintain and
enhance venue relationships.

**Key Responsibilities**
- **Technical Maintenance & Troubleshooting**:

- Diagnose and resolve hardware and software issues on digital tablets and digital wall screens, ensuring optimal performance.
- Configure, install, and troubleshoot Wi-Fi networks, including routers, extenders, and other networking devices, to maintain reliable connectivity.
- Perform advanced diagnostics on network performance, addressing issues such as signal interference, IP conflicts, and bandwidth limitations.
- Repair or replace defective components on-site using provided parts or replacement products, ensuring mínimal downtime.
- **Venue Engagement**:

- Professionally interact with venue principals and staff to strengthen relationships and ensure satisfaction with Roar’s services.
- Provide clear, concise updates to venue management regarding maintenance activities and issue resolutions.
- **Inventory & Reporting**:

- Maintain accurate inventory records of parts, tools, and replacement products.
- Update maintenance and repair statuses daily via provided reporting tools to ensure transparency and operational efficiency.
- **Collaboration with Support Teams**:

- Escalate complex technical or content-related issues to content or technical support staff, coordinating closely to resolve problems before departing the venue.
- Document unresolved issues thoroughly for follow-up by support teams, ensuring seamless communication.

**Job Requirements**

**Technical Proficiency**:

- Strong knowledge of Android OS, including tablet configuration, app management, and troubleshooting.
- Expertise in networking technologies, including Wi-Fi router setup, extender configuration, and diagnosing connectivity issues (e.g., DHCP, DNS, NAT).
- Familiarity with tools such as network analyzers, ping/traceroute, and signal strength meters for troubleshooting WiFi and LAN issues.
- Experience with hardware diagnostics and repair, including replacing components in digital displays or tablets.
- **Professional Skills**:

- Exceptional interpersonal and communication skills, with a professional demeanor suitable for client-facing interactions.
- Fluent in English, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Strong problem-solving skills and the ability to work independently under mínimal supervision.
- **Availability & Logistics**:

- Must be available during daytime hours, Monday through Friday, with occasional weekend work as needed.
- Access to a reliable vehicle is required for travel to venues in Toronto and surrounding areas.
- Must reside in Vancouver or immediate vicinity.

**Job Type**: Part-time

**Pay**:
$25.00 per hour

**Expected Hours**:
25-35 per week

**Schedule**:

- Monday to Friday (primary)
- Weekends as needed

**Summary**

As a Venue Maintenance & Tech Specialist, you will play a critical role in
maintaining the technical infrastructure and operational excellence of Roar’s
venues across Vancouver. Reporting to the Operations Director and Coordinator,
you will leverage your advanced technical skills in Android tablet management,
WiFi network installation, and router/extender troubleshooting to ensure
seamless venue operations. Your ability to diagnose and resolve complex issues
on-site, combined with your professionalism and customer-focused approach, will
make you an indispensable part of our team. By fostering strong venue
relationships and maintaining high standards, you will contribute directly to
Roar’s reputation for reliability and quality.

**Job Type**: Part-time

Pay: $25.00 per hour

**Benefits**:

- Casual dress

Application question(s):

- Do you have access to a reliable vehicle?
- Do you speak English fluently?
- Are you over the age of 19?
- Are you legally entitled to work in Canada?
- Do you have IT experience?
- Are you available 4-5 days per week to do in-field (on the road) tech work?
- Do you live in Vancouver?

Work Location: On the road