Field Operations Support

6 days ago

Halifax, Canada Eastlink Full time

Field Operations Support - Task Coordinator
**Designated office**:
Eastlink
6080 Young Street
Halifax, NS
**This position is**:
100% in office position from our designated office.
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

**Responsibilities**:
As a member of the Field Operations Support Department, the Field Operations Support Task Coordinator will work as part of an Eastlink team that is responsible to support both the field and Tier 1 (Advantage) though task support as well as maintenance of various offline tasks. In this role you can expect to work with stakeholders such as field operations, technical support, external as well as internal customers.
**Qualifications and Skills**:

- 1 year of experience working within Eastlink (Customer Care, Quota or Workforce)
- Customer Service Focus
- Time Management Skills
- Communications (both written and oral)
- Flexible / Adaptable
- High sense of Accountability
- Technically inclined; Excel, word, and outlook usage is high and will need to be comfortable learning and working with our internal software programs
- Ability to work in a 7 day/week, multi-shift environment

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your careers started with us and stay with us, your journey begins here

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