Banquet Porter/server

2 weeks ago

Niagara Falls, Canada Americana Resort Inc. Full time

Lay applicable table linen.
- Set dishes/china and silverware accordingly.
- Prepare coffee/tea station and fill water pitchers to be placed on table.
- Prepare items to be placed on table when guests arrive i.e. salt and pepper, sugar bowls, rolls and butter, salad dressing, etc.
- Serve meals to guests ensuring ladies are always served first.
- Provide information to guests about meal to be served.
- Attend to any guests with special needs and inform the kitchen of any dietary requirements.
- Refill water and other beverage glasses as required.
- Clear tables throughout meal return dishes/cutlery to kitchen.
- Perform opening and closing procedures as required.
- Assist in keeping the banquet facilities neat and tidy at all times.
- Bring any customer concerns/suggestions to the attention of the Supervisor/Manager immediately.
- Ensure all safety regulations are implemented and followed.
- Ensures the highest level of customer services for guests at all times.
- Professionally represents the Americana and the F&B department at all times.
- All other duties as assigned by Banquet Manager.
- Set up all function space as indicated on the floor plan or as directed by your Manager/Supervisor.
- Tear down and clean out rooms at the end of each function and reset room for next function if applicable.
- Refresh all rooms during breaks.
- Ensure all Banquet rooms and storage areas are clean and organized at all times including the bar area, GBR and surrounding area, coat check, storage area, and linen closet.
- Ensure all safety regulations are implemented and followed.
- Ensures the highest level of customer services for guests at all times.
- Professionally represents the Americana and the F&B department at all times.
- All other duties as assigned by the Banquet Manager.

**Professional Qualifications**:

- Some High School
- Must have Smart Serve
- Must have a minimum of 2 years serving experience

**Personal Qualities**:

- Must have excellent communication skills, interpersonal skills and team-building skills
- Must be self-motivated and have excellent time management skills
- Ability to stand and walk for long periods of time
- Ability to carry up to 50 pounds
- Work safely in a fast-paced environment
- Honest and trustworthy
- Knowledge of food, wine and related beverages

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process

**Job Types**: Part-time, Casual

**Salary**: $20.00-$28.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Serving: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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