Service Manager

**Job Opportunity: Service Manager - Automotive Industry**

**Job Title**: Service Manager
**Salary Range**: Competitive, based on experience, plus incentives and commission

**Benefits**: Comprehensive health benefits, generous paid time off
**Category**: Production & Operations Jobs
**Industry**: Automotive
**Location**: Ontario / BC

**About Us**: Our client, a pioneering force in the Canadian automotive equipment sector for the past 30 years, is embarking on an exciting journey of growth and innovation. Rooted in a robust cultural foundation, they are actively seeking an extraordinary Service Manager to join their team and play a pivotal role in shaping the future.

**Cultural Commitment**: Guided by an unwavering focus on nurturing a thriving organizational culture, they are devoted to establishing an environment where team members are not just participants, but integral components of a shared mission. This commitment is the cornerstone of their operations and is non-negotiable.

**Role and Responsibilities**:
As the Service Manager, you will be at the helm of the service department, steering it towards seamless operations and exceptional efficiency. Your strategic insight and customer-centric approach will be crucial in designing and implementing service strategies that resonate with customer needs and departmental objectives. Your key responsibilities include:

- Leadership and oversight of the service department to ensure operational seamlessness.
- Devising and executing innovative service strategies that align with customer requisites and departmental aspirations.
- Constantly monitoring and dissecting key performance indicators to assess departmental progress, proactively pinpointing avenues for enhancement, and implementing corrective measures as required.
- Guaranteeing swift and precise service delivery to uphold elevated levels of customer satisfaction.
- Fostering installer triumph by ensuring they are armed with essential resources and unwavering support to excel in their roles.
- Supervising warranty procedures and ensuring their timely resolution.
- Offering critical support to the company's largest sector.
- Taking a hands-on role in recruiting, onboarding, and nurturing new departmental talent.

**Qualifications**:
To be considered, you should possess the following qualifications:

- A minimum of 3 years' experience in the Automotive Parts and Service industry.
- A post-secondary degree or diploma in a relevant field is preferred.
- Exceptional organizational and multitasking skills.
- Proficiency in communication and adeptness in problem-solving.
- Strong interpersonal skills, coupled with fervent motivation and a resolute goal-oriented mindset.
- A proven track record of effectively coaching, fostering development, and fostering collaboration among team members.
- Exemplary standards of professionalism, ethics, confidentiality, and accuracy.

**Join Our Dynamic Team**:
Step into our client's dynamic team and contribute to steering their service department toward new echelons of success. Your efforts will play a crucial role in their ongoing growth, leaving an indelible mark in the constantly evolving automotive industry.

**Application Process**:
If you are excited to take on this challenge and align with our client's values and vision, please submit your updated resume and a compelling cover letter detailing your relevant experience.
- Our client is committed to promoting an inclusive and diverse workforce. While we appreciate the interest of all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $32.00-$40.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V3S 8E5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service manager: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person