Ltc Home Assessment

**LTC Home Assessment & Triage Officer**:
**Job ID**:

- 230963

**Posting status**:

- Open

**Organization**:

- Ministry of Long - Term Care

**Division**:

- Long-Term Care Inspections Branch

**City**:

- Newmarket, Oshawa

**Position(s) language**:

- English

**Job term**:

- 1 Permanent

**Job code**:

- 50154 - Medical Assistant 3

**Salary**:

- $1,164.40 - $1,286.40 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Are you ready to make a difference? Awesome people. Rewarding work.**

The Ministry of Long-Term Care (MLTC) has a responsibility over the LTC Sector to bring about change and ensure our systems are healthy, safe and promote an environment for healing and excellence in resident care.

We are committed to bring about this change through the recruitment of passionate Registered Practical Nursing (RPNs) whether you are ready to start your career as a new graduate or gain valuable experience in your existing career. This position offers the opportunities to develop and demonstrate your expertise in a wide range of complex health care settings, supporting societies most vulnerable demographics.

**What you'll do**:
The foundation of our relationship with Ontarians is trust; we must be responsible stewards of clients in Long-Term Care Homes they entrust us to protect. We take that responsible to heart and then some. In this role, you'll get to contribute heavily to that charter.

LTCH Homes Assessment & Triage Officers are the first point of contact, promoting the health, safety, comfort and rights of Long-Term Care Home residents. Through the thorough assessment of LTC homes information, you will determine requirements for inspections and potential non-compliance with the applicable legislation, regulations and standards.

**What you're good at**:
Thrive in a high-volume, fast-paced environment. Enjoy the challenge of a position where no two days are alike. Are a positive, high-energy health care professional who are not just looking for a job, but a meaningful career.

**What you'll bring**:
Passion for improvement. Ability to work independently. Great people skills. Enthusiasm and eagerness for continued learning to refresh and develop new skills. Devotion to impact lives across the Province.
- 1 permanent vacancy working within the Central East District at either the Newmarket or Oshawa office.

**About the job**: In these positions, you will:

- Gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario.
- Determine the severity of the information received and outline the associated risks to residents.
- Determine the inspection program's response and action.
- Support and conduct inquiries and off-site inspections as required.
- Prepare correspondence, briefing notes and other materials as required.

**What you bring to the team**:
**Mandatory requirements**:

- Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario.
- Willingness to travel small distances on a periodic basis for training and education.

**Communication, Listening and Interviewing Skills**:

- You have the ability to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals.
- You are able to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff.
- You can communicate with persons about complex health care issues.

**Clinical Nursing and Assessment Skills**:

- You have the ability to assess information gained from discussions and interviews regarding the care and services provided to residents.
- You are able to determine if there is a true risk of harm to residents.
- You are able to discuss medically complex situations and current clinical best practices with other health professionals.
- You possess the ability to determine what legislative requirements may be in non-compliance.

**Knowledge of Health Care Operations**:

- You have demonstrated knowledge of long-term care homes and health care system operations.
- You have proven knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.).

**Problem-Solving and Conflict Resolution Skills**:

- You have the ability to appropriately respond to complaints about resident care and services.
- You are able to prepare ministerial responses to resident care issues.
- You have the ability to diffuse and resolve contentious and highly sensitive issues.

**Other Important Skills**:

- You possess written communication and computer skills to develop correspondence and briefing notes.
- You have the ability to work collaboratively within a provincial team.
- You have the ability to work independently and make logical decisions in an emotional, high stress environment.

**How we support diversity, inclusion and accessibility**: We