Fraud Analyst

2 days ago

Greater Toronto Area, Canada AutoTrader.ca Full time

Trader’s Fraud Analyst will be responsible for providing effective and efficient fraud analysis.

The Fraud Analyst will report into the customer service team, and work closely cross functionally with the Product Owner of Fraud. The Fraud Analyst will be responsible for ad moderation, monitoring, detecting, documenting, and investigating online classified ads.

Fraud Analysts will be required to use multiple anti-fraud tools in conjunction with one another to make decisions surrounding the legitimacy of consumer accounts.

The Fraud Analyst will be working in a high volume, fast paced data driven environment.

The Fraud Analyst will handle customers’ confidential information in a PCI compliant manner and work with the customer service team to address specific customer issues regarding manual and automated ad deletions.

This individual will also actively monitor for fraudulent trends and activities for all consumer-to-consumer interactions and document net-new trends to be utilized to enhance the overall fraud strategy.

**Key Areas of Responsibility**
- Manual moderation utilizing modern anti-fraud tools. Assist and liaise with cross functional teams where needed to roll out national anti-fraud processes.
- Research best practices and industry trends, monitoring fraudulent trends and create targeted reports or implement feature enhancements to address current fraud issues.
- Address any direct consumer complaints with respect to fraud as well as appropriately escalate any requests from regulatory bodies.

**Job Requirements**
- University degree or College Diploma in Business
- 3-5 years’ experience working in a customer support/security environment.
- Previous experience working with software systems (CRM tools)
- Experience Developing and Querying in SQL databases.
- Strong analytical skills

***

**Required Soft Skills and Competencies**
- Excellent verbal and written communication skills in English (required) and French (Asset)
- Ability and aptitude to recognize potential problems, unfavorable trends and areas of weakness.
- Excellent organizational and planning skills
- Require strong customer focus, and ability to adapt to change.

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching

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