Regional Leader, Eastern Canada

2 weeks ago

Toronto, Canada Activate Games Full time

**Enter the game**

Activate is a technology company building interactive gaming facilities across the US and Canada. It takes entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.

We are amidst a substantial expansion spanning the United States, Canada, and beyond into the global market. To fortify this growth, we are in search of a proficient Regional Leader. The Regional Leader has a significant focus on brand excellence and customer experiences across eastern Canada.

Reporting to the Director of Store Operations, this position is a full-time, permanent position based in Ontario and will require regular travel to regional locations.

**Essential Job Functions**
- Customer and Store Operations_
- Lead the regional operations and customer experience in the region through continuous improvement exercises, regular audits and measurement of KPIs
- Drive strategy implementation in the region, providing direction to store leaders to meet business objectives
- Monitor and optimize operational performance across stores, ensuring each location is efficiently managed, meeting targets, and maintaining brand consistency
- Responsible for overseeing consistency of store operations, including the facilities, inventory of product in each location and consistency of brand experience
- Collaborate with various departments to ensure alignment of strategies and to resolve operational challenges effectively
- Provide feedback and initiate changes that improve the customer experience, reduce wait times, and maintain high levels of engagement
- Work with Store Leaders to grow our presence in the local markets through social media, community events and programming, to leverage marketing strategies
- People Leadership_
- Build strong teams by coaching, mentoring, and developing leaders within region
- Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location
- Model a team culture in each facility that is solution focused and consistently demonstrates a positive customer experience
- Support Store Leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding
- Create and present evaluations and development plans and goal setting for stores and Store Leaders in region
- Responsible for coordinating and delivering as required: policy training, brand experience training and maintenance training for stores in region to support a learning culture
- Qualifications, Education, and Experience_
- Business Degree or Post secondary education with extensive industry-related experience
- 5+ years of leadership experience delivering positive business results in multi location scenario
- Ability to foster strong working relationships with various internal and external partners
- Demonstrated strengths in time management and problem-solving skills
- Strong computer literacy and skilled in Microsoft Office
- Exceptional communication skills both verbal and written
- Flexible availability to support critical incidents day/evening/weekends
- Ability to travel regularly (up to 50%), by land and air

**About Activate**:

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