Processor Associate, Specialty

About Homeward Trust
Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in Edmonton’s Plan to Prevent and End Homelessness. We have a dynamic work environment, filled with high-energy, dedicated, and passionate people.
Homeward Trust coordinates and provides resources for local efforts to address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can, and will, end homelessness in Edmonton. Homeward Trust is proud our community is recognized both nationally and internationally as a leader in this work.
Our programs involve both housing (capital project funding, property management and sourcing access to new or existing units for client use) and supportive services for individuals in or seeking access to housing programs. We believe in finding housing accommodations first and then establishing the individualized supports required by the client to remain in a home.
Meet Find
**Find is a social enterprise with two goals**: providing essential furnishings free of charge to individuals and families who are moving out of homelessness through Housing First, and supplying low-cost, quality furniture and housewares for sale to the public.
Find is looking for a detail-oriented Processing Associate, Specialty, to join our processing team. This position works out of Find Edmonton at 5120 122 street in Edmonton, Alberta.
Processing Associate - Specialty
About You
At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable transition out of homelessness and into their new home through the Housing First program. You love creating moments of human connection. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and possess the ability to have tough conversations with donors when we can not take donations that align with our mission. You are team oriented, have a positive attitude and can communicate effectively.
What You’ll Do
The Processing Associate - Specialty works primarily in the processing area of the store, helping manage the flow of incoming donations. Items are sorted and placed in appropriate areas for further handling. This role involves a high level of interaction with the public, so the Processing Associate - Specialty must be able to cheerfully engage with donors and customers in a variety of situations. Tasks may vary based on operational needs, and team members will be placed in roles that best match their strengths.
**Opening**:

- Checks the premises for items left overnight and brings them inside.
- Clears the exterior of the donation area to ensure customer and worker safety.
- Ensures exterior donation area is kept clear and safe throughout the shift.
- Places out any signage and ensure all paperwork is prepared for entry.

**Customer Service & Receiving Donations**:

- Welcomes donors to Find with a smile and within ten (10) seconds of their arrival in a helpful and friendly fashion.
- Carries donations and/or assists donors with donations.
- Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations.
- Notifies donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area.
- Sincerely and genuinely thanks donors for making a difference.

**Processing Donations**:

- Sort and direct items received into proper designated areas and bins.
- Evaluate household items for quality, condition, and visual appearance.
- Clean and repair items as per established policies and procedure.
- Price items by following established pricing guidelines and affix price tags to items as required.
- Maintain store and department cleanliness by sweeping, dusting and removing unusable items.
- Ensure the functionality of electronic/mechanical items.
- Load/unload furniture safely utilizing all required materials and/or equipment/straps available.
- Process hard furniture by cleaning/dusting/minor repairs as required.
- Safely using tools to repair, tighten or disassemble furniture.
- Participate in established training and maintain WHMIS safety and paperwork requirements.

Additional Duties as assigned.
Must Haves
- Minimum of High School or GED equivalent
- Open and transparent communication skills - written and verbal.
- Availability Monday through Sunday with flexibility to work evening as required.
- Experience in excellent customer service
- Ability to work in steel toe shoes/boots.
- Ability to work inside and outside in all weather.
- Ability to lift up to 50 lbs.
- Ability to stand for long periods of time.
- Solid analytical, criti