Communications Operator

**Posting Number**: CN-25-03**

**Job Type**:Casual Part-time, Non-Union**

**Duration**:Up to December 31, 2025, with potential for renewal**

**Location**:Barrie, ON - Onsite**(see below for more details)

**Posted**:Tuesday, July 15, 2025**

**Application Deadline**: Tuesday, July 29, 2025** at 11:59 pm**

**The Opportunity**

Barrie Fire and Emergency Service (BFES) is a team of dedicated professionals delivering a vast array of emergency services to the citizens, business and visitors to Barrie. Originally organized in 1844, BFES has become one of the most respected fire services in Ontario, providing high-level service in: fire inspection/code enforcement, fire protection, technical rescue, training, communications, origin and cause investigations, and emergency management planning.

**Our Culture and Qualifications of the Job**

**Corporate Culture**:Your workplace values align with our corporate values of **_Strive, Share and Care_** and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
- Equally important to what we do is _how_ we do it - your actions reflect our core accountabilities of **_Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, _**and **_Service Excellence, _**which define how we work together to succeed.

**Education**(degree/diploma/certifications)
- Secondary School Diploma
- Eligibility for and willingness to obtain the Emergency Services Communicator Certification from an accredited association, organization, or institution
- Eligibility for and willingness to obtain the following National Fire Protection Agency (NFPA) qualifications:

- NFPA 1061 - Standard for Public Safety Telecommunications Personnel Professional Qualifications Levels I and II

**Experience**
- Demonstrated dispatching experience
- Demonstrated experience in a customer service work environment

**Knowledge/Skill/Ability**
- General knowledge of the following legislation, regulations, or requirements:

- Occupational Health and Safety Act (OHSA);
- Accessibility for Ontarians with Disabilities Act (AODA)
- Ontario Human Rights Code;
- Workplace Safety Insurance Act;
- Fire Protection and Prevention Act;
- Technical Standards and Safety Authority (TSSA);
- Office of the Fire Marshal Guidelines;
- Fire Marshal’s Directives;
- NFPA 1221 - Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems;
- Ontario Fire Code; and
- Barrie Professional Fire Fighters Association (BPFFA)
- General knowledge of the following principles and standards:

- Communications best practices
- NFPA 1061 -- Standard for Professional Qualifications for Public Safety Telecommunications Personnel Qualifications
- General knowledge of fire, rescue and emergency incident management and medical services
- Demonstrated ability to:

- perform calmly and effectively in highly stressful, emergency situations
- maintain a high standard of public relations at all times
- interact effectively and courteously with all levels of staff and contacts in a political and community/client service environment
- enter, transcribe, record, store, and maintain information in written or electronic form
- listen to, interpret, and understand information and ideas presented verbally
- communicate and present information to a wide range of internal and external contacts using the appropriate medium
- exercise discretion and judgment in order to make sound decisions under tight timelines/deadlines or while managing multiple project or conflicting priorities
- Intermediate computer literacy utilizing Microsoft Office Suite (Excel, Outlook, Word)
- Intermediate administrative, customer service, interpersonal, written communication skills
- Advanced verbal communication skills
- Basic keyboarding speed of 40 wpm

**Conditions of Employment**
- Satisfactory Criminal Record Check*
- Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the **Police Record Check Policy**. Existing employees who have met this criteria will be exempt from this requirement.

**Other Important Information**

**Location**: Barrie Fire and Emergency Services, Station 1, 155 Dunlop Street West, Barrie, Ontario

**Hours**: This is a part-time position with a varying schedule to support business demand. The normal hours of work are up to and including 24 hours per week.

**Wage**: This is a casual part-time non-union position with an hourly pay rate of $29.87 per hour.

**What We Offer**:This position includes optional enrollment in the OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.

**Why Barrie?**

The City of Barrie is a v