Program Facilitator

**Title**: Program Facilitator
**Reports to**: Arts & Culture Experience Manager
**Position type**:Part-time, on call
**Location**:Calgary, AB

**Position Scope/Summary**:
The Confluence Historic Site & Parkland (formerly Fort Calgary) is a not-for-profit organization and a cherished destination that combines natural beauty, historical significance, and community engagement. It is many things to many people — a cultural centre, concert and festival venue, meeting place, movie theatre, art gallery, summer camp, classroom and more. We are seeking two dynamic and engaging individuals with a passion for public programs and visitor experience.

Program Facilitators are integral to the operations of The Confluence. This exciting role is a key contributor to the various programming initiatives. This role is responsible for leading programs, ensuring high-quality visitor experience, and contributing to the creative work of the Creative Experience team. This role will require evening and weekend availability.

**Specific Accountabilities**:
**Key Responsibility 1: Public & Private Programming**
- Facilitate a range of programs that target diverse audiences, including:

- Public programs (leading tours, storytelling, interpretation)
- Private/corporate programs (private tours, team-building programs)
- Youth Programs (supporting our school programs and summer camps)
- Work closely with the Arts & Culture Experience Manager and Creative Experience team to contribute to the research and creation of site-specific program content.
- Assist with program set-up/tear down and with A/V tech for programs as needed.

**Key Responsibility 2: Visitor Experience**
- Run the front desk during operating hours as needed.
- Act as an ambassador by welcoming visitors to The Confluence and ensuring a strong visitor experience.
- Complete daily opening and closing procedures, admission transactions, and track visitor numbers.
- Provide exhibit interpretation for visitors.
- Collaborate with other team members and volunteers.
- Other tasks as required.

**Qualifications - Minimum and Preferred (Education, Certification, Degree, Concentration, Skills, Knowledge, etc.)**:

- Some university education in history, social work, museum studies, Indigenous studies, Canadian art history, archaeology, education, theatre or another relevant program.
- Strong customer/visitor service skills, with an interest in engaging diverse museum visitors and communities.
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards vulnerable peoples and those struggling with addictions and or mental health.
- Have a general knowledge and passion for local history.
- Bring an understanding of the Truth and Reconciliation Commission’s Calls to Action for Museums. This knowledge can be through lived or worked experience, or education (or both).
- Experience in research and writing is considered an asset.
- Well-rounded and keen to take on a variety of museum roles and responsibilities.
- Able to work independently with mínimal supervision, on-site and remotely if necessary.
- Flexible with their work schedule hours. Evening, weekend, and holiday hours will be required with due coordination.

**Hours and Compensation**:

- Part-time, up to 21 hours per week dependent on programming. Evenings, weekends and holiday availability required.
- Hourly rate of $20.
- Free parking on site.

**Application Instructions**:
All applicants are thanked in advance and advised that only those selected for interviews will be contacted.

The Confluence respectfully acknowledges that the traditional land in which it operates is the homeland of the Treaty 7 Nations in Southern Alberta, and the historic Northwest Métis and the Otipemisiwak Métis Government Nose Hill Métis District 5 and Elbow Métis District 6.

**About The Confluence Historic Site & Parkland**

In spring 2024, Fort Calgary changed its name to The Confluence Historic Site & Parkland.

Under this new name, we are freer to expand the narrative of this place to encompass the many diverse histories of the land. Stories of the North-West Mounted Police and Fort Calgary help to define this place, but there are other important stories to be told, too. At The Confluence, storytelling is liberated, and history is an open and welcoming book.

Located where the Bow and Elbow rivers meet, The Confluence: Historic Site & Parkland, is a place of Indigenous gathering and ceremony steeped in thousands of years of tradition and history. Fort Calgary was built on the land at The Confluence in 1875 by the North-West Mounted Police. The land is home to many complex stories that span thousands of years. The Confluence, through meaningful programming, strives to tell accurate stories rooted in this land from a variety of perspectives. Offerings include exhibits, talks, tours, workshops, youth education programs, summer camps, movies, art shows, concerts, festivals and venue rentals for social and corpo