Bilingual Customer Service Specialist, Call Centre

1 week ago

Vancouver, Canada Intellifi Corporation Full time

**Role and Responsibilities**:

- Properly identify all callers prior to releasing any private information
- Assess customer ask and identify need
- Transfer calls to specialized departments, people if necessary
- Make outbound calls as required, promote services when needed
- Assist customers using the customer portal including password resets
- Maintain thorough knowledge of all mortgage products and services
- Manage requested changes in servicing system
- Manage customer complaints
- Maintain positive relationships with customers and brokers and other business partners
- Adhere to schedules to support proper coverage of phones
- Document calls through an IVR system as well as detailed notes in customer file

**Skills and Qualifications**:

- Bilingual (English and French) both verbal and written
- Post-secondary degree or diploma in business an asset
- 2+ years experience in a call centre environment or financial services company
- Experience with IVR systems an asset
- Excellent customer service skills
- Excellent problem-solving skills
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Strong interpersonal relationship building and listening skills
- Demonstrate professionalism, judgment and integrity in daily operations
- Has proactive approach with the ability to take initiative and work independently
- Ability to work on multiple systems at one time
- Have high attention to detail

**Benefits and Perks**

**Some of the benefits we offer at Intellifi include**:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements
- Education reimbursement
- Training and mentoring programs
- And more

**About Us**

Welcome to Intellifi, where our mission is “Lending Solutions Simplified”. This is more than tagline for us - it’s our commitment to every customer, business partner and team member.

While we have decades worth of experience and expertise in Commercial Services and Technology, Residential Services, and Residential Technology, we aren’t standing still. From the adventurous start-ups to the established institutions with billions in assets, and to those we have yet to serve, we owe it to our dozens of clients to always be moving forward.

At Intellifi we believe that a culture of innovation, creativity and partnership is what enable us to provide executable end-to-end solutions to the various lenders in the residential and commercial industry in Canada. Where hi-tech meets hi-touch, we are a team of experts providing a selection of technology products and lending operations services that helps create efficiency in loan management for both our clients and their customers.

**Equal Opportunity Employer**

**We want to hear from you

  • Call Centre Supervisor

    1 week ago

    Vancouver, Canada West Coast Reduction Full time

    The Call Centre Supervisor is responsible for providing leadership oversight of the Customer Service Representatives at the Vancouver Call Centre. As a key customer service position in the company, this role is responsible for daily management of phone calls requesting service, payments and information requests from the Company’s customer base in addition...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada On Side Restoration Full time

    Compensation: $42 – $44 /year (full-time / permanent) On Side Restoration is looking for an Bilingual Customer Experience Specialist (CES) to join our amazing Contact Centre team! This position is remote (home based) from any location that On Side has a branch location in. The prime mission of the customer experience team is to ensure all customer...

  • Call Centre Operator

    2 weeks ago

    Vancouver, BC VY X, Canada Dr. Joseph Pflanzer, MD Full time

    OverviewWe are seeking a dynamic and customer-focused Call Center Representative to join our team. This role involves engaging with customers via phone to provide exceptional service, resolve inquiries, and promote products or services. The ideal candidate will possess excellent communication skills, be bilingual in English and Spanish, and have a passion...

  • Customer Service Call Centre Agent

    2 weeks ago

    Vancouver, Canada Pacific Car Loans Full time

    Are you looking for a new career or to level-up your game if you are already in the automotive sales industry? We have an opportunity right now for the right person to join our fast-growing automotive dealership! We will teach you how to become a strong sales person and learn how to do prime and sub prime financing! We are looking for a motivated,...

  • Customer Service Specialist

    1 week ago

    Vancouver, Canada Protec Dental Laboratories LTD Full time

    The Customer Service Specialist will report to the Customer Service Team Lead **What You Will Be Doing** - Promptly and accurately schedule pickups, and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM. - Have good product knowledge and be willing to expand dental knowledge constantly. -...

  • Customer Service Specialist

    6 days ago

    Vancouver, Canada CanShipMeds | Marks Pharmacy & Health Full time

    **POSITION**: Customer Support Specialist & Pharmacy Assistant **REPORTS TO**: Pharmacist **LOCATION**: Vancouver/North Burnaby Area We are looking for a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic...

  • Customer Solutions Agent English or Bilingual: Work

    1 week ago

    Vancouver, Canada Public Storage Canada Full time

    We are a small but dynamic team of agents where our goal is to deliver a world class customer experience to people looking for storage. The environment fosters sharing of ideas and best practices and everyone has each other’s back. Quality is the name of the game and getting off the phone quickly with customers is not the mandate. While we operate as a...

  • Bilingual Client Services Specialist

    6 days ago

    Vancouver, Canada Peoples Trust Company Full time

    **Role Overview** You are a highly motivated and skilled Bilingual Client Services Specialist with experience in providing exceptional customer service in a call-center environment. You are organized, able to switch gears midstream and pay great attention to detail. A proven track record in relationship building and experience working within the financial...

  • Bilingual Customer Support Specialist

    5 days ago

    Vancouver, Canada LEAP Consulting Full time

    **Job Overview**: We are a well-established educational organization committed to delivering high-quality after-school classes to students, parents, and educators. We are seeking a proactive and bilingual individual who speaks both English and Mandarin to join our team as a Customer Support Specialist. In this role, you will help streamline communication...

  • Call Center

    2 weeks ago

    Vancouver, British Columbia, Canada Hire Resolve Full time

    Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance,...