Cabin Crew Member

**Pay rates for unionized roles will be governed by the applicable collective agreement**

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us, this is where your career story takes off.**

**What this role is all about**:
**What you will bring to the team**:

- You will ensure the safety, security, and comfort of all guests, which includes enforcing and following standard operating procedures to ensure compliance with WestJet and Transport Canada regulatory requirements.
- You are a true customer ambassador.
- You are a multitasker and are comfortable working in a fast-paced and time-sensitive environment, with a positive attitude.
- You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
- You are a traveler and are flexible to be away from home up to five (5) nights at a time.

**Responsibilities**:

- Enforce and follow all Standard Operating Procedures to ensure compliance with WestJet and Regulatory Standards.
- Follow all procedures to properly operate safety and emergency equipment such as oxygen systems, aircraft doors, life rafts, evacuation slides, fire extinguishers, galley equipment, communication equipment, and lighting systems.
- Follow all procedures to safety perform on time (SPOT).
- Ensure and uphold exceptional traveler service standards, both inflight and on the ground.
- Complete service and sales in accordance with WestJet service standards.
- Anticipate and adhere to travelers’ needs.
- Effectively manage uncomfortable or challenging situations with the public.
- Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
- Must adhere to uniform and appearance standards as prescribed under company policy.

**Qualifications & Conditions of Employment**:

- Must be able to communicate with an advanced level of written and spoken English.
- Must have 2-3 year's of customer service experience.
- Must be able to solve problems and make quick decisions in the interest of safety, crew, or traveler needs.
- Must be comfortable working in confined spaces.
- Must be flexible and able to work a varied schedule.
- Must be 19 years of age or older.
- Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet operates) is required.
- Must be able to reach 204 cm without shoes and the ability to raise on the balls of the feet.
- Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
- Must be able to travel internationally (United States and beyond) without restrictions.
- Must be able to lift 50 pounds from floor to waist and 22 pounds’ overhead.
- Must successfully complete an initial training program, no absence from training is permitted.
- Must be able to travel away from home for an extended period.
- Must be ready and willing to work 24h/7d/365y; must be able to work any hour of the day, and any day of the week or year.
- Must be available for reserve shifts. When on call for reserve, Cabin Crew Members must be contactable and able to report to work within a prescribed period of time.
- Must pass a WestJet Post Offer Employment Test.
- WestJet is committed to ensuring the health, safety and well-being of our employees, and our travelers. As per our Alcohol and Drug Policy all offers of employment are conditional on passing a pre-employment alcohol and drug screening test.

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others