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Tower Operator

2 weeks ago

London, Canada AutoCanada Inc. Full time

**Tower Operator (Dispatcher)**

**London Honda**

**London, ON**

**London Honda is an AutoCanada dealership.** We are looking for an
**Tower Operator (Dispatcher) **who is passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success.

**What We Offer**
- Competitive wages
- Ongoing training
- Clean working environment
- Fast paced, busy Service Department
- Up to date equipment
- Health and dental plan

**Your Key Responsibilities**
- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations and fixing it right the first time.
- Inspect quotes and work orders for consistency and accuracy.
- Consult with automotive technicians regarding required repairs and/or maintenance work and provide evidence of required photos, screen shots and pins necessary for warranty claims and audits.
- Provide the service advisors with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and liaise with customer care regarding the scheduling of future service appointments.
- Prioritize and dispatch work for the shop from customer repair order needs and requirements.
- Review the day’s appointments and check history re: declined services, missed maintenance items, missed recalls, etc.
- Maintain shop capacity, efficiency, and productivity at all times.
- Monitor the availability of technicians and inform Management and Service Advisors as needed.

**Your Capabilities and Credentials**
- High School Diploma.
- Minimum of 2 years of experience in a customer service or sales capacity, preferably related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated, and resourceful.
- Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
- Must possess a valid driver's license and a safe driving history.