Product Operations Specialist

5 days ago

Burnaby, Canada Jim Pattison Lease Full time

**The Company**

The Jim Pattison Group is the largest privately held company in Canada with over 49,500 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in Canada since 1961. The company has branches across Canada and the United States and is a Leader in Customized Fleet Management, providing Vehicle Fleet Leasing, Vehicle Remarketing through both wholesale and retail channels, and Fleet Management solutions for commercial enterprises.

Are you interested in building your career with a reputable, leading fleet management company that is continually growing?

Jim Pattison Lease is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.

**Position Description**

**Position Responsibilities and Accountabilities**

Customer sales:

- Ability to find new telematics clients (cold calling, attending trade shows, etc.)
- Conduct market research to identify verticals that benefit from telematics
- Perform product and platform demos to increase customer subscription base

Internal support:

- Manage telematics subscription orders, changes, terminations
- Answer internal questions from the business about customers’ telematics accounts
- Run audits on billing compliance, find & solve billing inconsistencies, issue chargebacks & credits

Customer support:

- Onboard new customers with customized reporting setup, provide technical & educational support, and deploy innovative & cutting-edge solutions to fit customers’ specific needs
- Provide knowledgeable customer demos on telematics solutions
- Answer technical questions & recommend suitable solutions
- Provide level 1 troubleshooting on products & monitor progress of RMAs (return merchandise authorizations)

**Key Attributes and Skills**
- Post-secondary education, preferably with a technical background
- Proficient in Excel report building
- 1-3 years experience in customer service
- Strong communication and presentation, analytical, and problem-solving skills

Preferred Competencies
- French fluency (spoken & written)
- Experience with telematics, the fleet industry, and/or HOS/ELD compliance

The salary range for this position is $40,000 to 50,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and benefits, this position is eligible for a performance bonus.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Burnaby, BC V5C 4H4

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